Norfolk Supporting People – Guides and Policy

Supporting People has produced a set of a series of short briefing sheets about the programme in Norfolk. Please click on the links below to view or download any of the following sheets:

General briefing

Access to services

Service User Involvement

Outcomes for service users

Governance

Delivery Arrangements

Service Reviews

Value For Money

The Supporting People programme aims to fund services to provide housing support that complements other forms of support available to vulnerable and disabled people. The programme is large and complex. We have developed a basic leaflet, which describes the programme and gives contacts for support.

Click here to view or download a basic leaflet on Supporting People in Norfolk

For a Portuguese translation of the leaflet on housing support services in Norfolk please click the link immediately below.

InformaÇão acerca de habitaÇões com assistência e apoio em matérias de alojamento em Norfolk

For a Polish translation of the leaflet on housing support services in Norfolk please click the link immediately below

Informacja na temat wspieranego zakwaterowania oraz pomocy mieszkaniowej w Norfolk

Please contact the Norfolk SP team on 01603 729245 if you require information on supported accommodation or housing support services in other language translations and formats.

We have explained in more detail whom the programme is for and how it works in the pamphlet A Guide to Supporting People

Click here to view or download A Guide to Supporting People

We have also written A Plain English Guide to Supporting People using clear language and pictures to explain the programme.

Click here to view or download A Brief Guide to Supporting People

We have also developed a SP Leaflet for People with Learning Difficulties explaining the different types of housing support available.

Click here to view or download SP leaflet for People with Learning Difficulties

There is a leaflet that answers some Frequently Asked Questions about the Supporting People Programme

Click here to view or download Frequently Asked Questions about the Supporting People Programme

We have produced a leaflet in the same format that deals with Frequently Asked Questions about Supporting People and Fairer Charging

Click here to view or download Frequently Asked Questions about Fairer Charging

Information for Supporting People Service Providers

There are guidelines about what constitutes housing related support and strict parameters about the sorts of activities that may be funded through the Supporting People. You can download An Eligible Tasks for Providers Guide below

Click here to view or download An Eligible Tasks Guide for Providers

The Quality Assessment Framework (or QAF) is the means by which quality is measured and improved in housing support services. In 2009 the government introduced a new QAF which made significant changes to the previous system of measuring and assuring quality.

Click here to view or download the 2009 QAF

The Norfolk Supporting People team has developed some guidance on the basic requirements for service providers which were introduced with the 2009 Quality Assessment Framework.

Click here to view or download the changes made in 2009 to QAF level C

In 2009 Norfolk Supporting People changed the way that it reviewed services. The briefing sheet below explains about the new reviews process and why the changes were made.

Click here to view or download the briefing on reviewing Norfolk Supporting People services

Return to the Norfolk Supporting People Home Page