Highway services – reporting a problem or making a request

For emergencies please tel 0344 800 8009 immediately
Emergencies include: Petrol, oil, diesel, debris spills; severe flooding; tree fallen on the road; collapsed bridges, pipes or culverts.

For non-emergencies …

• Contact the Highways Agency for problems/requests on the A11, A12 or A47

• Contact Norwich City Council for problems/requests in Norwich

• for problems/requests for all other highways in Norfolk or if you are unsure who to contact you can contact us using your preferred method …

Web: use our Highway problem/service request form (Please do not use the web form if you are reporting an emergency)

Email: highways@norfolk.gov.uk

Tel: 0344 800 8009

Where public safety is compromised an emergency response team will attend the location within two hours of being made aware of the danger. On rare occasions the road will need to be closed. The area will be made safe and arrangements for a permanent repair will be made.

If the repair is considered non-urgent then we will inspect the site when we are next in the area.

Please contact Norfolk police

• If vehicles are blocking your driveway

• If you are arranging a bicycle race

• If you are arranging a run