Privacy Policy

This page explains how this site, which is managed by Norfolk County Council, uses any information you give to us, and the ways in which we protect your privacy.

The Data Protection Act

Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We do not pass on your details to any third party unless you give us permission or the Council is legally obliged to do so or it is for the prevention or detection of crime or fraud. Our website contains full details of Norfolk County Council's Data Protection Policy

Data Protection Officer

Norfolk County Council appoints a Data Protection Officer who coordinates Data Protection across the Council and can be contacted by writing to The Data Protection Officer, Norfolk County Council, Norfolk Record Office, The Archive Centre, Martineau Lane, Norwich, NR1 2DQ, Norfolk, UK, or by telephoning 01603 222170.

What information do we collect?

If you are a user with general public and anonymous access the Norfolk County Council website does not store or capture personal information, but merely logs the user's IP address that is automatically recognised by the web server.

We collect information from visitors to the Norfolk County Council website in three ways:

1. Requests for information or services via email and online forms

2. Feedback via an online form

3. Feedback via an optional online survey

We use cookies on this website. A cookie is a text file sent to your browser and stored there. This enables the web server to recognise your computer when you revisit our website.

We may send a cookie which may be stored on by your browser on your computer’s hard drive, for example if you complete our optional online website survey, it will send a cookie to your computer so that it will not invite you to complete it again on your next visit.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, and may prevent you from accessing some services available on this website (eg the library catalogue).

Contacting us

You can ask for information or request services in 5 ways: by requests and questions sent by online forms, e-mail, phone, post or in person. You can make comments and give us your feedback in the same way.

If you send an e-mail or complete a form on the website asking for information or a service, or sending a comment that requires a response, it will be passed to the appropriate department who will respond to you. We do not pass on your details to any third party unless you give us permission or the Council is legally obliged to do so or it is for the prevention or detection of crime or fraud.

After we have replied to you, we will keep a record of your message for one year.

Website satisfaction survey

We subscribe to a service from the Society of Information Technology Management (SocITM) that provides an optional online survey about the website. Visitors can choose whether to complete the survey and do not have to answer the visitor profile questions. The results of this survey are sent to ROL Solutions Ltd (who act on behalf of SocITM) where they can be downloaded by the Corporate web team at Norfolk County Council. Neither Norfolk County Council nor the service providers pass your personal information to anyone else and it is not kept for longer than one year. The information you provide in the survey is used to build a general picture of who uses the website (eg user age, location, visually-impaired users) and their experiences so we can make our website usable and useful to all our visitors.

Online payments

Norfolk County Council is serious about guarding the security of your personal data and the details of any transactions you make, and uses leading technologies and encryption software to safeguard your data. We use Secure Socket Layer (SSL) technology, a standard supported by major internet browsers. All of your personal and payment card details are protected using 128 bit encryption when transmitted over the internet.

Our online credit and debit card processing is undertaken by HSBC.

Site usage information - Log files

Log files allow us to record visitors' use of the site. We put together log file information from all our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information or information about which other sites you have visited.

What happens when I click on a link to another site?

The Norfolk County Council website contains links to other websites. This privacy policy applies only to our site, so you should always take care when you are moving to another site and read the privacy statement of any site, which collects personal information. Norfolk County Council accepts no responsibility or liability for these sites.

We do not pass on any personal information you have given us to any other site, except in the case of online payments where we transfer your details to HSBC our online payments partner and you enter your credit or debit card details on their secure website.

Access to your information and contacting Norfolk County Council

If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us by email, phone or regular mail:

E-mail: corporateweb@norfolk.gov.uk

Phone: 01603 224471

Communications and Customer Service Unit
Norfolk County Council
Martineau Lane
Norwich NR1 2HD

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.