Website Availability and Performance

Here you will find information about the availability of our site, whether we have any downtime planned, how we monitor broken links, how well our site is used and what our users think about the site.

There is currently no planned maintenance

We use the site monitoring service provided by SiteImprove to ensure our website is performing satisfactorily. We aim for our site to be available 100% of the time.

In June 2010, the Norfolk County Council website was available 97.12% of the time.

We monitor how quickly web pages are delivered across the site, and our website is cached to speed up delivery. We upgraded our website content management system during May and moved the website to a new virtual server which will improve performance.

Follow the link below for recent monitoring reports; this will open in a new window.

SiteImprove monitoring reports

We run a link check (provided by SiteImprove) every 5 days that highlights any broken links and allows us to fix them promptly.

We currently have around 13,000 links across the site and aim to keep the percentage of errors under 0.20%.

If you do find a broken link, please report it to the corporate web team using our website feedback form

We track how well our website is used by measuring the number of visitors, visits and page views (Web Trends) every month.

In June, we had:

120,606 visitors

277,933 visits

1,226,051 page views

Our website offers a customer satisfaction questionnaire (SocITM) to 1 in 5 visitors, once only to any visitor.

In June 2010, we received 440 responses to our questionnaire:

• 80% of people reported a successful visit to the website

• 87% are likely to revisit the site

• 83% were satisfied with the ease of getting around the site

• 82% were satisfied with the value of information on the site

• 89% were satisfied with the look and feel of the site

• 83% were satisfied overall

Click here to see the full monthly report on customer satisfaction

We receive a number of comments from our website visitors every month. We use these comments to improve the quality of content on the site.

If you haven’t been able to find what you are looking for on the website using the navigation, A-Z or our search, please contact us using our website feedback form and we will help to find the information you need. You can use this form to report any problem on the website.