This accessibility statement applies to www.norfolk.gov.uk.
This website is run by Norfolk County Council.
We want as many people as possible to be able to use this website.
For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Navigate the website using just a keyboard
- Navigate the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We aim to meet the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 at AA level.
However, we know some parts of this website are not fully accessible:
- many older PDF documents are not fully accessible to screen reader software
- live video streams do not have captions
- the preferences centre on our cookie control tool cannot be tabbed through with a keyboard
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Contact us via email email@example.com.
We aim to respond to email enquiries within three working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website.
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact firstname.lastname@example.org.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
All our offices are currently closed due to the coronavirus pandemic, so visiting in person is not currently possible.
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.
Contact us to ask about your visit
Technical information about this website’s accessibility
Norfolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
Non compliance with the accessibility regulations
Some of our links are written as long URLs, which can be hard to understand. This fails WCAG 2.1 success criterion 1.4.10 (reflow).
We are currently working through the site and replacing long URLs with simpler link text as we find them.
On some pages the same link text is used for different link destinations. This fails WCAG 2.1 success criterion 2.4.4 (link purpose in context).
We are currently working through the site fixing these when we find them. When we publish new pages we’ll make sure link text meets accessibility standards.
On some pages the purpose of each link can't be determined from the link text alone. This fails WCAG 2.1 success criterion 2.4.4 (link purpose in context).
We are working through our site fixing these links. When we publish new pages we’ll make sure link text meets accessibility standards.
On some pages tables do not have a description set using the caption element. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships).
We are fixing our existing tables. When we publish new tables we’ll make sure they meet accessibility standards.
PDFs and other documents
Some of our PDFs and other documents are not accessible to screen readers. This fails WCAG 2.1 success criterion 4.1.2 (name, role value).
We are aiming to fix the top 10% most downloaded documents by 31 January 2021.
Some of our online forms do not allow screen reader users to complete the date field. This fails WCAG 2.1 success criterion 3.2.2 (on input).
We are currently fixing this issue and expect it to be resolved by 1 November 2020.
The accessibility bar lacks a visible focus indicator. This fails WCAG 2.1 success criterion 2.4.7 (focus visible).
We are currently working on removing the accessibility bar while maintaining access to Readspeaker. This will be done by 30 November 2020.
In some areas of the site there is an issue with text resizing. Text that is resized to 200% overlays surrounding text. This fails WCAG 2.1 success criterion 1.4.4 (resize text).
We are currently fixing this issue and expect it to be resolved by 30 November 2020.
The ‘search’ button on the search in the header is not labelled appropriately, which means that a screen reader user would not be able to identify it. This fails WCAG 2.1 success criterion 3.3.2 (labels or instructions).
We are putting in place a new header which will fix this issue. This will be done by 30 November 2020.
Cookie preferences centre
You can not tab through the cookie preferences centre page using a keyboard. This fails WCAG 2.1 success criterion 2.1.1 (keyboard).
We are currently working with our supplier to fix this issue and expect to have it resolved by 30 November 2020.
PDFs and other documents
We have over 4000 PDFs and other documents on our website. Most of these are not accessible to screen reader users. Roughly 3000 of our documents have been published since September 2018 and are included in the requirements. The other 1000 are exempt from the accessibility requirements.
Just over half of our documents (51%) have been downloaded fewer than 30 times in the last year. Due to low download figures for many of our documents and the time it would take to fix them all, we’ve decided fixing this 51% would be a disproportionate burden within the meaning of the accessibility regulations.
We are currently working through the 300 most downloaded documents. We will aim to have these fixed by January 2021.
We will continue to review the remainder based on a combination of views and audience. Eg - if a remaining document is essential information aimed at an audience more likely to have accessibility needs, that would make it a higher priority.
Third party software and apps
Some online services we offer are built and maintained by third parties suppliers on our behalf.
The specific teams that operate these services are working with their suppliers to establish timescales for full audits and of these service. Examples include:
- Libraries catalogue
- Adult education course bookings systems
- Registration office appointment booking
- Application Tracking Service
- CMIS - committee papers portal
- Adults’ social care portal
- Children’s social care portal
- Norfolk Education Online
Content that’s not within the scope of the accessibility regulations
Older PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards
Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Some of our older videos do not have captions. This fails WCAG 2.1 success criterion 1.2.2 (captions – pre-recorded).
We do not plan to add captions to these older videos because videos published before 23 September 2020 are exempt from meeting the accessibility regulations.
Our maps are not accessible to screen reader users. We have ensured that essential information included in maps, such as addresses or directions, are available in an accessible format.
Preparation of this accessibility statement
This statement was prepared on 22 September 2020. It was last reviewed on 22 September 2020.
This website was last tested in September 2020.
We tested our main website, available at www.norfolk.gov.uk using site monitoring platform, Silktide. We also carried out manual checks on key pages and documents.