Norfolk Crisis Support Fund

What the Norfolk Crisis Support Fund is

Norfolk Crisis Support Fund is funded through Norfolk's allocation from the Department for Work and Pensions (DWP) Household Support Fund. It is for Norfolk residents who are struggling with paying for food and fuel. Please read our privacy notice to find out how we use your information.

If you are eligible we can provide one award per household per year.

You will need to complete an application form and provide a bank statement to verify your situation.

The Customer Service Centre at Norfolk County Council can support you with completing an online application, if you are unable to do so yourself. You can reach them on 0344 800 8020.

Who can get help from Norfolk Crisis Support Fund

To get help from Norfolk Crisis Support Fund you must:

Be 16 years old or over
Live in Norfolk
Be claiming means tested benefits eg Universal Credit, Employment Support Allowance, Pension Credit, Tax Credits
Working on a low income or be able to demonstrate you are in financial hardship

Accessing food and fuel support

We can offer financial assistance with food and fuel if you are eligible. We might be able to:

Give you a food voucher to spend at a supermarket
Make a gas or electricity meter payment via Paypoint if you have run out

How to get help from the Norfolk Crisis Support Fund

Complete our online Norfolk Crisis Support Fund application.

You will be asked to provide:

Personal information
Electronic copies of your bank statement. Paper copies of your bank statement can be posted to
Norfolk Crisis Support Fund, FES, Floor 3, County Hall, Martineau Lane, NR1 2DH

Before you complete the Norfolk Crisis Support Fund application form you will need:

National Insurance number. We cannot process an application request without it. If you have lost it, you can find your National Insurance number on GOV.UK
Last month's bank statement - your bank statement must contain your name and address
Information on any health issues affecting you
Number of children who live with you

Apply for Norfolk Crisis Support Fund

Telephone application requests

If you cannot complete an online hardship support request call 0344 800 8020. We will complete the form with you, but you will still need to send us evidence via email or via post.

What happens after you apply to the Norfolk Crisis Support Fund

Step 1

You will receive an email requesting your latest bank statement.

Step 2

Once we receive your bank statement, your application will be reviewed by our team within 48 - 72 hours.

Step 3

If you application is successful you will receive an award. If your application is not successful you will receive information regarding support available. You can submit a request to Client Hardship Service Client Hardship Service (CHS) for support. The CHS service offers support with things like money management, budgeting, and essential household items.