Nationality checking service

Norfolk County Council offers a nationality checking service to assist people who wish to become British citizens.

In addition, we are now able to offer those applying for nationality an opportunity to apply for a British passport at the same time – this is called ‘Joint citizenship and passport’ (JCAP). This is a partnership between the council and the Home Office nationality group.

Nationality checking service

The service will help ensure that your citizenship application is properly completed and submitted with all the relevant supporting documents.

Our advisers are registered with the Office of the Immigration Services Commissioner (OISC).  The OISC is an independent body which regulates organisations offering this type of service. All our advisers have been professionally trained and we are committed to offering a fast, friendly and efficient service.

We will photocopy and certify your passport and other valuable documents so they remain in your safekeeping. We will send your application and the correct fee to the Home Office by special delivery post.

Using our checking service is entirely optional. You can apply directly to the Home Office yourself, use a solicitor or other agent. You do not need to live in Norfolk to use our service.

For information on how to become a British citizen please contact UK Visas and Immigration by going to the Home Office website.

Office of the Immigration Services Commissioner logo


Joint citizenship and passport

You will need to book an appointment for this service.  See ‘How do I use the Nationality Checking Service or the Joint Citizenship and Passport process’ below.

Customers who use our nationality checking service are now also able to apply for their UK passport at the same time as their citizenship application. This new easier application process has been developed in partnership with the Home Office. If your citizenship application is successful, and a ceremony is attended, your new passport will be dispatched to your home address. 

This new service costs an additional £10 per person.

There are a few differences that you need to know when applying for your passport this way:

  1. Applicants should complete sections 1, 2, 3, 4, 6 (if applicable) and 9 of the passport application form. They do not need to complete section 10 nor have the two photographs certified. Details of referees will be collected as part of the citizenship application.
  2. The photographs submitted with both applications must be identical (i.e. from the same sitting), must have been taken within one month of your appointment, and must comply with the photo standards as described in the accompanying guidance
  3. Section 1: Any applicant within six months of their 16th birthday at the time of application must attend the appointment in person
  4. Section 2: Do not enter a mobile phone number in Section 2 of the application form. Enter it in Section 8 instead.
  5. Section 4: Grandparents’ details are not required
  6. The payment mandate on Page 25 of the application guidance must be completed. Make sure that you enter the security number of the card in the appropriate box.
  7. If you are unsure about any requirements leave the section of the form blank and complete it at your appointment
  8. A JCAP application can only be processed if the names recorded on both application forms (citizenship and passport) and the current passport match exactly


We offer a friendly and professional nationality checking service at our registration offices in:

  • Thetford each Tuesday
  • King's Lynn each Wednesday
  • Great Yarmouth each Thursday

To make an appointment please call our Customer Service Centre on 0344 800 8020. Select the option for Registration Services and then Citizenship, option four.

All appointments are subject to availability.

When you make an appointment you will need to pay a booking fee over the telephone by debit or credit card. If you use your credit card we charge an extra £1 administrative fee. There is no charge for using a debit card.

If you are unable to pay by card then you will need to visit one of the offices to make an appointment and pay by cash or postal order. We do not accept payment by cheque.

We will send you a confirmation letter or email confirming your appointment details and advising you on what you need to bring with you. We will also tell you about our cancellation policy should you need to cancel your appointment.

You must make your application in person. If you are married or in a civil partnership and want to make a joint application, then you must both visit in person.  If you have children under 18 years of age, they do not have to be present unless you are applying for joint citizenship and passport in which case all minors from age 15 and 6 months must attend.

You must bring these documents with you:

  • A completed citizenship application form
  • A letter confirming success in the ‘Life in the UK’ test or a certificate of progression from one English for Speakers of Other Languages (ESOL) level to another with evidence that the college is an accredited college
  • All the necessary documents as explained in the application form guideline notes
  • The Home Office application fee
  • For the joint citizenship and passport service you will need a passport application fully completed along with all the required documentation to make the passport application

Using our checking service for British citizenship applications and passport applications at the same time will minimise the risk of mistakes and the possibility of having your application put on hold due to incompleteness.

You are able to keep your original documents, including passports, while an application is under consideration at the Home Office.

The checking service is not a priority service for processing your application with the Home Office. However, complete and accurate forms are processed, on average, more quickly then those that are incomplete or which need further enquiries. For the JCAP process, your passport will be sent directly to your home address following your approval to become a British citizen and your attending your citizenship ceremony.

Fees for our nationality checking service are:

  • Each adult applicant - £70
  • Each child applicant - £40
  • Joint citizenship and passport, each applicant - £10

A child is a person under 18 years of age for fee basis. All fees include VAT.

Applicants must check their own eligibility against the government guidelines before completing an application form. Norfolk County Council does not check this for you as part of this service.

We cannot and do not guarantee as part of this service that your application will be successful.

If you are applying for joint citizenship and passport and your citizenship application is unsuccessful you will not receive a refund for your passport application.

The service we provide is only to check, as far as we are able to do, that your application is complete and accurate. We also cannot guarantee the time your application will take to be processed by the Home Office.

If you need to cancel your appointment please do it as soon as possible by emailing

If you give ten days of notice of your intention to cancel an appointment then we will refund your appointment fee.  If you give fewer than ten clear days notice no refund will be given.

If you fail to attend your checking appointment then 100% of the fee you paid for our checking service will be forfeit for administrative charges and you will need to make a fresh booking and pay again.

A comprehensive list of supporting documents that you need to bring with you can be found on your application form and accompanying guide.

All documents must be originals.