Updated 19 May 2020
In this time of rapid change and uncertainty we are doing our best to manage an unprecedented number of calls and emails about ceremony bookings.
We appreciate that you may have concerns about how the Government’s fast changing response to the coronavirus may affect your ceremony or registration appointment. Please read the information below before getting in touch.
Ceremonies remain suspended until further notice.
The Government has now published its COVID-19 recovery strategy and updated its guidance and frequently asked questions, including in relation to ceremonies. In that, it has said its intention is that some small ceremonies may be possible over the summer months (after 1 June) should it be safe to do so. Please note however that the Government has been clear that there is no change at this time and ceremonies remain suspended.
We appreciate this period of uncertainty is challenging for couples and we will let you know as soon as we have more information.
Key points for all our couples:
All registration offices are closed to the public until further notice.
New guidance from the General Register Office means we will be deferring some notice appointments as the government now requires people to stay at home except for very limited purposes. We have now sought to contact all individuals affected by this decision. If you have an existing notice booking and do not believe you have been contacted please get in touch via firstname.lastname@example.org.
Please do not email us unless you have an existing booking.
From 31 March 2020 death registrations will be carried out remotely via telephone. You will not attend a registration office to complete the appointment. This is to ensure we meet social distancing guidelines and minimise the risk to both customers and registrars.
Death registration appointments can only be booked by calling Norfolk County Council on 0344 800 8020.
The registrar will phone you during your allocated time slot which will be a 3-4-hour window. Please ensure you are ready for the call and have the information outlined below on hand for reference. Please turn your phone on loud so you hear the call. The appointment should last around 30 minutes.
You can purchase death certificates from the registrar during your appointment (debit/credit card only).The certificates will be sent in the post following the appointment.<
To complete the appointment, you will need to provide the registrar with the following information:
The registrar will phone you at the time of appointment. Please ensure you are ready for the call with the above information gathered and your phone on loud. The appointment should last around 30 minutes.
We understand that losing someone in these circumstances will be deeply upsetting and that you will want to celebrate your loved one’s life and mark their death in the way that is right for you and your family.
We've had to change the way we make inquests accessible to the public. For more information, please visit our inquests information page.
The government has asked all local authorities to defer birth appointments until we are through the current pandemic period. We will update this page when we can start registering births again.
You will be able to make a claim for child benefit or universal credit prior to the birth being registered during this period.