Employee claims

If you are an employee and you want to claim against Norfolk County Council for an injury sustained while doing your job, call us on 01603 222839 or email us at claims@norfolk.gov.uk for advice.

If you receive a letter of claim from an employee or a solicitor's letter, don't answer it yourself. Send it to us immediately at this address:

Insurance Team
Finance Exchequer Services
Ground Floor, County Hall Annexe
Martineau Lane
Norwich
Norfolk
NR1 2UE

Letters of claim should contain the following information:

  • Name, date of birth and address of injured party
  • Place of employment
  • Date and location of incident
  • Circumstances of the incident
  • Allegations of negligence

Important things to remember

  • Keep all documents relating to the accident in a safe place (accident report form, HSE reports, and personnel file). Do not destroy them
  • All contact with the claimant or their solicitors will be made through the insurance team
  • Any request by the claimant or their solicitors for disclosure of information must be submitted to the insurance team
  • Notify the insurance team of any request from the claimant or their solicitors for employees to give written evidence

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