Improved hospital discharge to home scheme

Norfolk County Council has developed a trusted assessor scheme with the market to improve the way we broker care and support discharges for patients from hospital to either their home or to a care home. After an initial stage of market engagement we are in the process of developing a scheme across the county’s three acute hospitals with ongoing provider involvement.

To learn more about the scheme you can download from this page the slides from our initial market engagement events held across the county in October 2017. In this process we discussed with providers their experiences and ideas for the scheme, based on their work with hospital discharges. We have produced a summary of the feedback we received, which you can also download here.

The scheme will introduce a new service that will focus on unblocking and streamlining processes to reduce delayed transfers of care and improve the experience of patients as they return to their home or move into a care home. It is also an opportunity to get providers involved in shaping the discharge pathways that are currently under development in the acute hospitals.

We are now recruiting to new roles that will support and influence discharge pathways. These roles will be based within the three acute hospitals in Norfolk and will work closely with patients, families and providers along with health and social care staff. To find out more about these role please visit our recruitment site. The deadline for applications is 3 December 2017.