News for care providers

Keep up to date with all the latest news for providers of care and support for adults.

In light of the recent severe weather Norfolk has experienced, we want to make sure our providers know the best numbers to contact should they experience a power outage.

105 is the new number to call should you experience a power cut.

It is free of charge and will put you through to your local network operator who can give you help and advice.  More information is available at www.powercut105.com.

 

In order to support timely and safe discharges from hospital we have agreed a package of financial measures to support both home care and care home providers to take on care packages related to hospital discharges.

Given the situation within our hospitals in the eastern region we have agreed to extend these measures until 31 January 2018.

We ask that you use these financial incentives to support greater capacity and responsiveness within your organisation.  Helping to discharge people from hospital speedily, either to their own home or to residential care, is essential to help people maintain their independence and also supports the continued operation of our emergency care system.

More about the financial incentives for:

The social care system CareFirst has been replaced with a new finance system, ContrOCC, and the Provider Portal.

From the end of November we have been processing payments to all providers of care and support through ContrOCC, and now we will be adding providers of day support services to the Provider Portal from 5 February 2018.  Day support providers will need to process invoices on the Portal for the period of 8 January to 4 February 2018.

In preparation for when you start to use the Provider Portal in February, we will support you with in person training and online training videos on our website.  These are designed to familiarise your organisation with the portal and its functionality.

In person training for day support providers

We only have capacity for every provider to send one employee to the in person training.   Send the name and email address of this employee, and what session they would like to attend to adults.providerportal@norfolk.gov.uk.

We will then add them to our training booking system.  If the session is fully booked, we will reply requesting a date of another session.  You may send us details for additional employees, but we can only guarantee a spot for one person in the first instance.  We suggest that if you have more employees who you would like to learn about the portal, that you choose a representative who can pass on their training, supported by the online training videos.  We are offering ten training sessions across the county, each lasting three hours:

Nelson Room, County Hall – Norwich – Martineau Lane, Norwich, NR1 2DH

  • 22 January 2018, 9.30am-12.30pm
  • 22 January 2018, 1.30-4.30pm
  • 23 January 2018, 9.30am-12.30pm
  • 23 January 2018  1.30-4.30pm
  • 24 January 2018, 9.30am-12.30pm
  • 24 January 2018, 1.30-4.30pm
  • 26 January 2018, 9.30am-12.30pm
  • 26 January 2018, 1.30-4.30pm

South Green Park – 48 South Green, Mattishall, Dereham, NR20 3JY

  • 30 January 2018, 9.30am-12.30pm
  • 31 January 2018, 9.30am-12.30pm

Please could you also email adults@provider.portal@norfolk.gov.uk to let us know if you do not need training and will use the videos instead.

If you have any questions or concerns about the training, please email james.beiley@norfolk.gov.uk or ring on 07450 822014.

The University of East Anglia are offering an array of courses throughout this coming year.

The courses range from an Introduction to Person-Centred Dementia Care to Stroke Care: Awareness and Best Practice.  Each course provides an in-depth understanding towards the subject and aims to build on your existing knowledge and skills.

There are a variety of dates for each course which will hopefully mean there are enough dates to cater for everyone.

For people living in care homes, infections can be serious, and in some cases, life-threatening.  They can also make existing medical conditions worse.  It is therefore vital to take the steps that can help prevent infection occurring.  Managers and staff in care homes will find this guide very useful as a reminder of the most important methods of preventing infection.

A new guide has been published by NICE and SCIE which covers:

  • Hand decontamination
  • Personal protective equipment
  • Sharps
  • Waste disposal
  • Education and information
  • Further information

As we start 2018, it’s worth remembering that we still have a couple of months of winter to endure.  With this in mind, it’s still important to think about winter business continuity provision which includes ensuring staff have had their flu immunisation.

Flu immunisation for social care staff

Public Health England has published guidance specifically for social care providers on flu immunisation of social care staff.

The guidance details the benefits of providing staff with flu vaccinations and how vaccination of staff has been shown to be effective in reducing disease spread and patient mortality in a care setting.  It can also help to ensure people continue to receive care at home by reducing staff flu related illness and absences.

Flu Fighter Programme

NHS Employers have been supporting NHS trusts around flu vaccinations and these can now be accessed by social care employers.

They have been co-ordinating the staff focused flu fighter programme in the NHS for seven years and have a range of resources and support materials for employers to use. Following discussions with the Department of Health they now also has a social care strand.  The overall aim is to provide support and materials which can be used by employers to help raise the profile of the flu vaccination and increase the flu vaccination uptake with staff.

There is no cost to download free printable posters, and be recognised for any work or improvements made in this area.  Social care employers can also connect with each other through the NHS Employers virtual network, raise any issues and look at resolving any common barriers.

Any social care employer/organisation or local council is welcome to join the flu fighter mailing list or ask for support by emailing flufighter@nhsemployers.org.

The Lord-Lieutenant’s Palliative Care Forum are holding a Compassionate Communities workshop.

The aim of the event is for non-statutory organisations to discuss the potential barriers and solutions to implementing Compassionate Communities in Norfolk and Waveney.

Presenters at the workshop will include Dr Libby Sallnow, Guy Peryer (Lecturer in Health Studies at the UEA) and Jonathan Clemo (CEO of Community Action Norfolk).

The workshop is on Thursday 18 January, 9.30am–1pm at Taverham Village Hall.

If you would like more details or to request a place at this event please email chrismac56@hotmail.com.

The Lord-Lieutenant’s Palliative Care Forum launched a quarterly newsletter in December.  The aim is also to signpost you to other organisations and websites to provide a wider perspective of what is happening in terms of Palliative and End of Life Care.

In order to support timely and safe discharges from hospital we have agreed a package of financial measures to support both home care and care home providers to take on care packages related to hospital discharges.

Given the situation within our hospitals in the eastern region we have agreed to extend these measures until 19 January 2018.

We ask that you use these financial incentives to support greater capacity and responsiveness within your organisation.  Helping to discharge people from hospital speedily, either to their own home or to residential care, is essential to help people maintain their independence, but also supports the continued operation of our emergency care system.

More about the financial incentives for:

As you know the pressures on our acute hospitals remain very challenging and so we want to reemphasise the critical importance of the independent provider market in supporting timely discharges.

We want to thank providers for their efforts to date and wish to encourage ongoing support throughout the winter period.  Please support our hospitals during this crucial period and take advantage of the incentives we have made available.

Care home incentives:

One-off capacity incentive payment

We understand the difficulties of operating as a care provider or working as a carer during the winter holiday period and want to recognise that by offering some guarantees and a financial premium where appropriate.

Running from Friday 15 December 2017 – Monday 8 January 2018 inclusive, we will pay providers a one-off sum for picking up new care packages over this pressured time in order to support both the people coming out of hospital and those who are providing care.

Care home bed vacancy tracker

We have developed an online system called the 'Bed Tracker' which allows care home providers to tell us instantly if they have available beds.

As you are aware, our hospitals are busier than usual during the winter period, and there will be a higher demand for care. To avoid a delayed discharge from hospital, it is essential that we know where the free beds are so that care can be arranged as quickly as possible.

The Bed Tracker is a simple online form to be completed when you have availability in your care home.  Our Service Brokerage (Care Arranging) team will receive the data from the Bed Tracker form and will then contact the most suitable home for the person they are trying to place.  Keeping us notified of bed availability helps keep hospital beds free for those who need them.

Home care incentives:

Capacity response action plan

We also understand that providers of home care face similar difficulties during the winter holiday period and want to recognise that by also offering a financial premium.  We have identified that paying home support providers a premium for picking up new care packages over this pressured time would support both the people coming out of hospitals and those carers who are providing care.

The capacity response incentive will run from Thursday 14 December 2017 – Monday 8 January 2018 inclusive.  You may use the incentive payment to increase payments to your carers and to support the operation of your service

Thank you for your continued efforts during this busy and pressured time.

Following the release of the new banded pricing model for 2018/19, we are holding a meeting for home support providers on Friday 12 January 2018.

The meeting will be an opportunity for providers to find out more about the implementation of the model. With the question and answer format, focused on responding to providers’ questions, we hope it will be as relevant and useful to you as possible.

We expect the meeting to last around two hours in total.  Steve Holland, Head of Quality Assurance and Market Development, will be chairing both sessions.

The format will be:

Session 1 – framework providers only – 2.30-3.30pm

Session 2 – all Norfolk County Council accredited Home Support providers – 3.30-4.30pm

The event will be held in the Green Room at the Archive Centre, County Hall.

Please indicate if you would like to attend the meeting so that we can book parking at County Hall by emailing polly.cobb@norfolk.gov.uk.

We would like to invite Home Support providers to participate in a workshop aimed at exploring better ways of working across health and social care.

The workshop will look at the issues around integrated ways of working across the two public systems, including trying to establish more clear definitions about which home support tasks fall under either health or social care.  An aim from the work will be to compile a list defining different duties – which will be informed by providers’ experiences and views.

Initial expressions of interest should be sent to polly.cobb@norfolk.gov.uk by Friday 12 January 2018.

Details of the actual work shop will follow soon after, once the level of interest is clear.

Norfolk County Council

Adult and Children’s Social Services are available for urgent matters on 25 and 26 December.  These services can be accessed by calling 0344 800 8020.

For full details visit www.norfolk.gov.uk/bank-holidays

Pharmacies

Pharmacies open on 25, 26 December and 1 January:

A comprehensive pharmacy search is also available on the NHS website.

We have developed an online system called the ‘Bed Tracker’ which allows care home providers to tell us instantly if they have available beds.

The Bed Tracker form is simple and easy to use and will provide us with an up-to-date view on exactly how many beds are available in each care home.

Why is the Bed Tracker important?

Our hospitals will be busier than usual during the winter period, and there will be a higher demand for care.  To avoid a delayed discharge from hospital, it is essential that we know where the free beds are so that care can be arranged as quickly as possible.

Keeping us notified of bed availability help keep hospital beds free for those who need them and will also help care providers to maximise occupancy rates and profitability.

How will the Bed Tracker Work?

The Bed Tracker is a simple online form to be completed when you have availability in your care home.  Our Service Brokerage (Care Arranging) team will receive the data from the Bed Tracker form and will then contact the most suitable home for the person they are trying to place.

What do you need to do now? 

Register your bed vacancy details

A new guide has been produced to support carers and care workers in identifying and treating nutritional risk prior to the diagnosis of malnutrition and offers advice in managing the associated consequences.  The guide also contains advice for those with dementia and the impact this can have on good nutrition and hydration.  Incorporated within the guide is the Bapen Malnutrition Universal Screening Tool (MUST) and indicates best practice prior to seeking clinical intervention.

Skills for Care wants to work with new registered managers in Norfolk as part of an exciting 12-month pilot, starting in April 2018.

A cohort of 10-12 new managers in the county, participating in the pilot will be supported to develop their confidence, knowledge and skills over 12 months. Every manager participating will also have the opportunity to engage with, and learn from peers.

Places on this pilot are being offered at no cost and participants will be expected to commit to the full duration of the pilot.

Skills for Care are looking for people new to the registered manager role who, at the point of applying, have been in post for 12 months or less.

Managers taking part will:

  • participate in a programme of tailored Skills for Care events and webinars
  • benefit from peer support from other new managers in their area
  • tackle issues, challenges and opportunities through action learning
  • become registered manager members of Skills for Care

To find out more contact your Skills for Care locality manager, Fran Woodall on 07770 488 953 or by email: fran.woodall@skillsforcare.org.uk

To apply you need to email employer.engagement@skillsforcare.org.uk for an expression of interest form and return it by the deadline of 28 February 2018.

People with long-term health conditions such as asthma, diabetes, lung and heart disease are being reminded not to leave it too late to get their repeat prescriptions.

There are so many things to remember in the run up to the Christmas period.  In addition many GP practices will have limited opening hours between Christmas and New Year, which means some people may struggle if they run out of their medication.

We all want to make sure that people with these illnesses have a good Christmas and New Year.  The last thing we want is for people to run out of their medication, become poorly and have to spend part of their holiday in hospital.

If the people you support haven’t already ordered their repeat prescriptions, it’s something that ought to be done as soon as possible.

We understand the difficulties of operating as a Care provider or working as a carer during the winter holiday period and want to recognise that by offering some guarantees and a financial premium where appropriate.

We will pay providers a one-off sum for picking up new care packages over this pressured time in order to support both the people coming out of hospital and those who are providing care.

Skills Platform are offering a range of free e-learning courses which we thought you, as providers of care, may be interested in. We believe the material being offered will heighten your skills and allow you to expand your knowledge on certain subjects.

One of the free courses currently available is the personalised care planning course. This course has been designed to help you manage the healthcare needs of people with long-term conditions more effectively. The course offers an introduction to the personalised care planning process and will allow you to develop an understanding of associated skills and behaviours. The course also links with policy areas such as information prescriptions and self-care.