News for care providers

Keep up to date with all the latest news for providers of care and support for adults.

We believe you may be interested in the Health Information Leaflets Service (HILS).

The Health Information Leaflet Service (HILS) provide free, good quality health information leaflets and posters for professionals working in voluntary and statutory agencies within Norfolk.

You can make use of the many resources which have a PDF available to download. Resources are catalogued by subject, or you can search for specific titles of interest. The literature available covers a range of health and social care topics like dementia, diet and nutrition and older people.

Entries on the HILS website include a ‘published on’ date, which can be used to check your existing information is up to date, or if newer information has been published.

For further details visit their website.


We have worked with providers to improve the discharge of patients from hospital into care and nursing homes.  Following a series of engagement events across the county in October 2017 we have developed two initiatives designed to improve processes to reduce delayed transfers of care and improve the experience of patients as they return to their home or move into a care home.

The trusted assessment facilitator role has been developed in tandem with providers who attended engagement events.  Providers took part in interviewing and selecting the individuals who have now been appointed.  Providers will also have the opportunity to work with the trusted assessment facilitators in shaping hospital discharge pathways through the current round of provider events.

The project is funded by the Improved Better Care Fund for a duration of three years.  The trusted assessment facilitators are:

Norfolk and Norwich University Hospital - Linda Wright and Chloe Tyrrell
Queen Elizabeth Hospital - Jeffrey Carnell
James Paget University Hospital - Deborah Yaxley, Laura Goodwin

Also in response to our discussions with providers in October 2017 we have developed a new way of tracking bed vacancies across the county in care and nursing homes.  Using a short and simple webform you can inform us of current capacity in your care home and help support consumer choice and prompt placements.  Over 50% of accredited care and nursing homes in Norfolk are now using this tool, with the information provided helping the trusted assessment facilitators and our brokerage service to act on accurate information regarding bed availability and help prevent delayed transfers of care.

We have launched our Norfolk Care Careers website which is a platform dedicated to helping people find their future in the care sector. Whether people are taking their first step, or are already working in care, Norfolk Care Careers is there to help people find their next challenging role.

We are informing you, our providers of care, as Norfolk Care Careers is a free platform which you are able to use to advertise your vacancies on. The vacancies page lists current available jobs that we have been made aware of in Norfolk.  If you would like to advertise your vacancies on there, please contact and we will set an account up for you. Once you have an account, instructions will be emailed to you and adding a vacancy to Norfolk Care Careers is quick and easy to do.

Our Norfolk Care Careers website is also dedicated to educating people about careers in care and has helpful sections on career progression and also apprenticeships which are available across the county.

Join in with care homes around the country and celebrate the work you do within your local community.

Saturday 21 April is Care Home Open Day and over 30 homes in Norfolk have already signed up to celebrate this year’s theme of ‘Linking Communities’. If you have not already signed up we encourage you to open your doors and build links with your local communities.

The Care Home Open Day website reports that the day is ‘a chance to celebrate all the different people, cultures and relationships in your area and show your community that care homes are friendly, happy and exciting places to be. It’s a great way to get to know local organisations, schools and groups in your community and establish meaningful friendships along the way.’

Norfolk County Council is committed to supporting a high quality care home market and this is a great opportunity to showcase all the valuable work you do. Care homes play a vital role in supporting Norfolk residents and we strongly encourage you to join in the national celebration. In previous years homes in Norfolk have opened their doors to the local community for a range of activities including tea and cake, entertainment, raffles, games and arts and crafts. The open day provides an excellent opportunity to celebrate your work; bring residents together with voluntary groups and people in the local community; showcase your home to members of the public, potential customers and prospective employees.

To get involved register with the Care Home Open Day website, where you can download resources to help develop activities and advertise your open day locally. You can also join in on Twitter using #CHOD2018.

This is the sixth annual Care Home Open Day, which this year has been aligned with International Care Home Open Day. It encourages care homes to open their doors to celebrate a different theme each year, with a few key values at its heart: friendship, making connections and celebrating older and vulnerable people.

In order to support timely and safe discharges from hospital we have agreed a package of financial measures to support both home care and care home providers to take on care packages related to hospital discharges.

Given the situation within our hospitals in the eastern region we have agreed to extend these measures until 20 April 2018.

We ask that you use these financial incentives to support greater capacity and responsiveness within your organisation.  Helping to discharge people from hospital quickly, either to their own home or to residential care, is essential to help people maintain their independence and also supports the continued operation of our emergency care system.

Norfolk County Council Adult Social Care Committee approved the proposed prices for a range of care services including home support at its meeting on 15 January 2018. The prices will come into effect on 9 April 2018 and will apply for the 2018/19 financial year. An additional £2.1m will be invested for 2018/19 to pay for the additional cost of implementing the banded pricing.

The new spot price for home support will rise from £17.08 to £17.28 an hour. Block contract rates remain individually negotiated and agreed. In the Central Belt (Norwich, South Norfolk and North Norfolk CGG areas) a new banded pricing will be introduced for Framework providers. The three bands in the model are based on travel distance from town and large village centres (GP surgeries have been used as the centre point) where population is highest and travel distance between visits therefore can be expected to be shorter than in the more rural and sparsely populated areas.

To help you identify the where the boundaries between pricing bands are we have created a price band identification tool has which can identify which banding any address or place in Norfolk will fall under. The tool is available here and also from the Home Support blog – Norfolk Keeping Well at Home. Please follow the instructions provided on how to use the tool from the first screen.

In order to promote and incentivise these changes, the Home Support Framework prices have been set at a level above the NCC spot price and divided into cost bands which reflect the higher cost of services in less densely populated areas. In preparing the model and setting the bands the Council worked with Home Support Framework providers and Norfolk Independent Home Care Group (NIHCG) during last year. We estimate that the average hourly rate for Framework providers, based on the new model, will be about £18.12 an hour. This is one of the highest levels in the east of England and higher than the UKHCA average price for home care for 2018/19. Commissioners will carefully monitor the effectiveness of the Framework and banded pricing approach throughout 2018/19.

If you have any questions, contact Hanne Lene Schierff, Integrated Commissioning Manager at

The NHS have launched a safeguarding app for all health professionals covering all aspects of safeguarding for adults, children and young people.

The app provides information, guidance and support you may find useful, covering a broad range of topics from ‘professional responsibilities’ to ‘deprivation of liberty’.

The content of the material within this app was originally developed by NHS Midlands and East SHA and further updated and developed in by a consortium of CCG safeguarding leads in the East.

NHS England regional safeguarding leads have supported the development of the content to suit all healthcare staff in England.

To download the app, search the app store on your phone, or you can view a desktop version online.

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