Care providers news archive

An archive of news updates for providers of care and support for adults.

We are now providing two areas of fire risk training.

The first course is for assessors who undertake the initial assessment and set up of packages of care in the community and the second for care/support workers who provide ongoing support to individuals in their own homes.

These courses will be delivered by Gosia Zielinska of the Norfolk Fire and Rescue Service and we would like to thank the providers who have kindly agreed to loan their training rooms for these sessions.

Dates for additional Fire Risk Assessor and Carer courses will be available later in the year at other venues in the county.

Fire risk assessor training

This is a three-hour course providing sufficient training for a nominated person to carry out a Home Fire Risk Assessment to a standard agreed by Norfolk County Council and Norfolk Fire & Rescue Service, aimed at tje members of staff who undertake the initial assessment and set up of packages of care in the community.

The course covers the following broad areas:

  • Home fire safety risks and control measures
  • The home fire risk assessment process and recording methodology
  • Dissemination of significant findings to relevant persons/carers

Carer home fire safety training

This is a three-hour course to equip care and support workers visiting service users in their own homes with an understanding of the following:

  • Home fire safety risks and control measures
  • Identification of client specific risks and control measures derived from the home fire risk assessment
  • Reporting procedure for significant issues

The dates and venues for the free training are below.

Allied Healthcare, Hipperson Mews, NR34 9QH, 12 March 2018

  • 9.30am–12.30pm - Fire risk assessor training
  • 1-4pm - Carer home fire safety training

Apple Homecare, Progress House, Plantation Park, Blofield, NR13 4PL, 13 March 2018

  • 9.30am–12.30pm - Fire risk assessor training
  • 1-4pm - Carer home fire safety training

Independence Matters, Holt Community Hub, Charles Road, Holt, NR25 6DA, 20 March 2018

  • 9.30am–12.30pm - Fire risk assessor training
  • 1-4pm - Carer home fire safety training

Sunrise Healthcare, Suite E, Diss Business Park, Hopper Way, Diss, IP22 4GT, 26 March 2018

  • 9.30am–12.30pm - Fire risk assessor training
  • 1-4pm - Carer home fire safety training

How to book

Email Claire.lowe@norfolk.gov.uk to reserve places - with the names of the staff that you would like to attend, together with the date and the name of the course.  Note that in order to allow as many providers as possible to access the training it may be necessary to limit the number of spaces allocated to any one provider at each session.

Norfolk County Council has launched a survey of the County’s nursing home workforce. This anonymous survey is intended to help us understand the scale and nature of the workforce challenges and develop practical ways in which the health and care system can support improvements in the short term.

Complete the Nursing Home Workforce Survey

This survey is part of a piece of market engagement work we are beginning with providers to understand and tackle the pressures on the independent sector adult care workforce in general, and in particular in the nursing home sector where recruitment and retention of staff together with sustaining quality have become very challenging. The information you provide us with in this survey will be analysed and presented at a series of workshops on Nursing Workforce Challenges we are hosting in March and April, which will be the first stage in co-producing a longer term improvement plan that we can implement to ensure that we have a long term stable supply of good quality nursing care in Norfolk.

The survey will close on Wednesday 21 March 2018.

We would like to acknowledge and apologise for delays currently being experienced in setting up, authorising and closing Care Package Line Items (CPLIs – formerly known as Service Agreements) on our social care system.  We regret that these issues are causing delays in your payments and other billing issues.

These issues, along with the additional pressures of the winter period for our county’s hospitals and services, have created a backlog of work that we are working hard to clear.  We have provided extra resources to our Brokerage Service (Care Arranging Service) to process care packages and increase our capacity to authorise payments for care during this time.

As we work through this backlog we are prioritising outstanding payments and urgent cases (including hospital discharges and cases involving urgent transport).  We are working hard to add CPLIs to our system every day, but recognise that during this time you may experience delays in seeing newer CLPIs being processed.  Please appreciate that we are dealing with older cases first, and that if you are experiencing issues with such cases you should contact Paul Gibbs in the Brokerage Service (paul.gibbs@norfolk.gov.uk).

We also recognise that there are currently a number of deceased service users in the system with active CPLIs.  We have a record of these and have added a dedicated resource within the Brokerage Service to ensure correct end dates for care are added to the system.  Providers of residential and supported living care who have received payments for deceased service users should expect to see adjustments to future payments to correct this.

We apologise for any inconvenience you have experienced during this time, and ask for your patience and co-operation as we move forward with our new social care, finance and Provider Portal systems.  We are confident that in the long term the new systems and processes we have developed will result in greater levels of information sharing and accuracy, swifter payments and improved communication.

We continue to add new providers to the Provider Portal, giving you a window to see the information held in our finance system.  The Portal is already playing an important role in how we update and share information as and when it becomes available, as well as giving you a new way to communicate issues to different teams in Norfolk County Council.  We encourage providers of home care and day services to continue using the conversations function within the Provider Portal as we work through the current backlog.

As you will be aware, the health system is currently under significant pressure; cold weather and winter related illnesses such as Norovirus and Flu are adding to these pressures and there is strain across the health and social care system especially in relation to safe discharges from hospital.

With this in mind, and Easter rapidly approaching, we have agreed a package of financial measures to support both home care and care home providers to respond swiftly to requests to take on care packages relating to hospital discharges by re-introducing our one off capacity payments.

In order to support timely and safe discharges from hospital, the one-off capacity incentive payments will run from Friday 16 February to Friday 6 April 2018 inclusive.

The incentive payments are for discharges only, this includes picking up new or resuming care packages from the hospitals.

We would ask that you use these financial incentives to support greater capacity and responsiveness within your organisation.  Facilitating a speedy discharge for people from hospital, either to their own home or to residential care, is essential to support people with maintaining their independence, but also supports the continued operation of our emergency care system.  Capacity Incentive payments will be administered and authorised by the Service Brokerage team and paid in line with your current payment schedule.

Download the documents below for more information

After some recent changes at Norfolk County Council and the way the Service Brokerage Team operate, you will no longer be receiving Service Users ISO or Service Agreement documentation via the post to your establishment. The ISO will be published on the Provider Portal under the ‘Contract Documents’ tab.

The Service Users Care Documentation such as Care Plans, Support Plans and other associated Client Assessment Paperwork will be sent via a Conversation in the Provider Portal from the Service brokerage Team. These conversations can be found under the ‘Actions and Change Requests’ tab.

We are currently experiencing issues with the accept/reject function in the Provider Portal. If you are seeing contract documents that need accepting or rejecting please do not action these by accepting or rejecting at this time.  There is a small bug in the system that is being looked into as a matter of urgency, further communication will go out when the bug has been fixed.

You can access information about using the Provider Portal by following this link, where you will find user handbooks and online training videos.

If you have any queries, please contact Ryan Blackwell (ryan.blackwell@norfolk.gov.uk) or the Payments Team.

One of Norfolk County Council’s Improved Better Care Funding initiatives, the Enhanced Home Support Service, opened for referrals on Monday 5 February 2018. This small and targeted Social Care initiative aims to reduce delayed discharges from the three acute hospitals, as well as prevent unnecessary admissions from the community. The pilot Service is free for up to 72 hours and is not means tested.  However, if an individual requires support after 72 hours a fee may be charged.

The service will be piloted over a three year period and is delivered in partnership with three Home Support Framework providers: Allied Health Care, Carers Trust and Carewatch.

The Enhanced Home Support Service will provide:

  • Unplanned, short term, same day home support for up to 72 hours across all five CCG areas in Norfolk.
  • 24 hours/7 day home support with access to the service for new referrals between 8am-8pm
  • Person-centred, enabling support in the person’s home, which is focused on stabilising and supporting the individual, so they can live safely and independently at home.

Eligibility criteria:

Those accessing the Service need to meet the following criteria:

  • Be over 18 and a resident living in Norfolk
  • Have been assessed and confirmed as medically mobilised and ready to be discharged from hospital with short term support or
  • In need of short term support to avoid being admitted or readmitted to hospital.

Referral Pathway:

 The Enhanced Home Support Service will be co-ordinated by dedicated assessors based at the three acute hospitals and practitioners in the community locality teams.

 Aims of the Enhanced Home Support Service:

The aim is to provide:

  • A responsive and flexible service
  • A service which is enabling and suited to individuals with a low level of short term need i.e. to get back on their feet, rather than intensive support involving double-ups and numerous times per day.
  • Enabling Home Support services including meal preparation, personal care, shopping, welfare checks, medication monitoring and facilitation of the access to and the use of community resources.
  • A service that promotes the use of equipment and Assistive Technology where appropriate.

The impact of the initiative will be tightly monitored and reviewed to ensure it meets the aims of the pilot.

For more information about Enhanced Home Support Service please contact:

Hanne Lene Schierff - Commissioning Manager - Central team:  hannelene.schierff@norfolk.gov.uk

We have developed a simple process to enable you to provide our Brokerage Service (formerly Care Arranging Service) with updates on bed vacancies in your care home.  Using our user friendly web form you can inform us of current capacity in your care home and help us support consumer choice and prompt placements.

We work with service users to identify accredited care homes that meet their requirements, and to help inform this process and support prompt placements we are asking you to submit valuable market intelligence to us using this short and simple web form.  By supplying us with this information you will be helping us to quickly and efficiently arrange care within the market.

Up until now our Brokerage Service staff received requests to find beds in a given area, they rang all the homes within a 10 mile radius of that location and extended this area depending on the availability they managed to find.  Using this new web form to update your information as soon as you have a change in your availability (which may be daily in many cases) should save you receiving telephone calls from not only our brokerage staff but also from social care workers looking to find urgent placements, such as for those needing to be discharged from hospital.

The data you submit via the web form will only be accessible to teams within Norfolk County Council to help support consumer choice and prompt placements when we are arranging care.  This information will not be published or be in anyway publicly accessible.  It will be used internally to understand where there is capacity in the care home market to meet the demands of service users.

Norfolk County Council currently supports workforce development activity for providers in consultation with the Norfolk Strategic Workforce Development Partnership. This group identifies needs and provides grant support for services such as The Norfolk Care Brokerage.

Workforce Development Funding will contribute to developing a workforce that is aligned to our market shaping activity and Promoting Independence Strategy. The funding is available to support “One social care workforce where boundaries are permeable – NCC, independent sector providers, voluntary sector providers, personal assistants, carers, health colleagues.”

Since our initial funding allocation in 2016 we are now in a position to define the final area for grant funding, as outlined on our Workforce Development Fund page. Applications for this grant to be received by 28 February 2018.

The General Data Protection Regulation (GDPR) comes into effect in May 2018. This new law gives individuals new rights and substantially increases the penalties for non-compliance. The GDPR applies to any organisation which processes data about individuals whether personnel, customers, prospects, website users or others.

Two seminars are being held on 1 March – Ipswich, Trinity Park, Suffolk Showground and 6 March – Norwich, Norwich City Football Club. Both seminars run from 5-7pm and are free to attend. The seminars will inform you about GDPR and prepare you for when it comes in to effect.

Why should I attend?

James Tarling is a Partner at Ashtons Legal. He is an experienced lawyer who has specialised in helping businesses develop compliant data management systems and processes, as well as helping organisations manage data breaches.

In this practical session James will be cutting through the myths and misinformation about GDPR and will concentrate on the key issues that you need to know and what you need to do. The GDPR is an important change to existing data protection law requiring action from businesses and organisations. However, the good news is that James will guide you through the steps that you need to take now to ensure that your business complies when the GDPR comes into effect this May.

Who should attend?

Care home owners, managers and those responsible for IT, HR and any data custodians within their business, whether large or small.

Booking

To book please contact toby.whittacker-cook@ashtonslegal.co.uk or on 01603 703094. You can also book online at www.ashtonslegal.co.uk/events. If you cannot make the seminar yourself, please feel free to pass this invitation onto a colleague. These seminars are free to attend and plenty of tea, coffee and cake will be supplied.

We are in the process of updating our database of care provider email addresses to ensure that all care providers receive appropriate and timely information from us.

Currently, many of the email addresses we hold on our database are personalised, for example addresses such as fred.bloggs@btinternet.com or fred.bloggs@lovelycarehome.com. 

Often, these types of email addresses are only relevant whilst the individual is employed by the care provider concerned and we have numerous instances of emails being returned to us as ‘undeliverable’.

Good practice would encourage the use of generic email addresses e.g. mail@lovelycarehome.co.uk or manager@lovelycarehome.co.uk.

We are asking organisations to provide a generic email address to us as shown above.

If you cannot avoid personalised email addresses we would ask that you inform us when your nominated email address becomes invalid and provide an alternative.

We will also be sending you an email regarding this matter to the current email address we hold on file for you. Please check the accuracy of this and let us know whether the email address is current and correct. If you do not receive an email, this may be an indication that we do not have an up-to-date email address for your organisation.

In instances where your organisation has several different email addresses, we would ask that you select one or two email addresses only to receive future communications from us for distribution within your organisation as you deem appropriate.

If you are concerned that you do not currently receive emails from us or if you have any queries, please do not hesitate to contact us via the below email address:

alexandra.holt@norfolk.gov.uk  

In light of the recent severe weather Norfolk has experienced, we want to make sure our providers know the best numbers to contact should they experience a power outage.

105 is the new number to call should you experience a power cut.

It is free of charge and will put you through to your local network operator who can give you help and advice.  More information is available at www.powercut105.com.

 

In order to support timely and safe discharges from hospital we have agreed a package of financial measures to support both home care and care home providers to take on care packages related to hospital discharges.

Given the situation within our hospitals in the eastern region we have agreed to extend these measures until 31 January 2018.

We ask that you use these financial incentives to support greater capacity and responsiveness within your organisation.  Helping to discharge people from hospital speedily, either to their own home or to residential care, is essential to help people maintain their independence and also supports the continued operation of our emergency care system.

More about the financial incentives for:

The social care system CareFirst has been replaced with a new finance system, ContrOCC, and the Provider Portal.

From the end of November we have been processing payments to all providers of care and support through ContrOCC, and now we will be adding providers of day support services to the Provider Portal from 5 February 2018.  Day support providers will need to process invoices on the Portal for the period of 8 January to 4 February 2018.

In preparation for when you start to use the Provider Portal in February, we will support you with in person training and online training videos on our website.  These are designed to familiarise your organisation with the portal and its functionality.

In person training for day support providers

We only have capacity for every provider to send one employee to the in person training.   Send the name and email address of this employee, and what session they would like to attend to adults.providerportal@norfolk.gov.uk.

We will then add them to our training booking system.  If the session is fully booked, we will reply requesting a date of another session.  You may send us details for additional employees, but we can only guarantee a spot for one person in the first instance.  We suggest that if you have more employees who you would like to learn about the portal, that you choose a representative who can pass on their training, supported by the online training videos.  We are offering ten training sessions across the county, each lasting three hours:

Nelson Room, County Hall – Norwich – Martineau Lane, Norwich, NR1 2DH

  • 22 January 2018, 9.30am-12.30pm
  • 22 January 2018, 1.30-4.30pm
  • 23 January 2018, 9.30am-12.30pm
  • 23 January 2018  1.30-4.30pm
  • 24 January 2018, 9.30am-12.30pm
  • 24 January 2018, 1.30-4.30pm
  • 26 January 2018, 9.30am-12.30pm
  • 26 January 2018, 1.30-4.30pm

South Green Park – 48 South Green, Mattishall, Dereham, NR20 3JY

  • 30 January 2018, 9.30am-12.30pm
  • 31 January 2018, 9.30am-12.30pm

Please could you also email adults@provider.portal@norfolk.gov.uk to let us know if you do not need training and will use the videos instead.

If you have any questions or concerns about the training, please email james.beiley@norfolk.gov.uk or ring on 07450 822014.

The University of East Anglia are offering an array of courses throughout this coming year.

The courses range from an Introduction to Person-Centred Dementia Care to Stroke Care: Awareness and Best Practice.  Each course provides an in-depth understanding towards the subject and aims to build on your existing knowledge and skills.

There are a variety of dates for each course which will hopefully mean there are enough dates to cater for everyone.

For people living in care homes, infections can be serious, and in some cases, life-threatening.  They can also make existing medical conditions worse.  It is therefore vital to take the steps that can help prevent infection occurring.  Managers and staff in care homes will find this guide very useful as a reminder of the most important methods of preventing infection.

A new guide has been published by NICE and SCIE which covers:

  • Hand decontamination
  • Personal protective equipment
  • Sharps
  • Waste disposal
  • Education and information
  • Further information

As we start 2018, it’s worth remembering that we still have a couple of months of winter to endure.  With this in mind, it’s still important to think about winter business continuity provision which includes ensuring staff have had their flu immunisation.

Flu immunisation for social care staff

Public Health England has published guidance specifically for social care providers on flu immunisation of social care staff.

The guidance details the benefits of providing staff with flu vaccinations and how vaccination of staff has been shown to be effective in reducing disease spread and patient mortality in a care setting.  It can also help to ensure people continue to receive care at home by reducing staff flu related illness and absences.

Flu Fighter Programme

NHS Employers have been supporting NHS trusts around flu vaccinations and these can now be accessed by social care employers.

They have been co-ordinating the staff focused flu fighter programme in the NHS for seven years and have a range of resources and support materials for employers to use. Following discussions with the Department of Health they now also has a social care strand.  The overall aim is to provide support and materials which can be used by employers to help raise the profile of the flu vaccination and increase the flu vaccination uptake with staff.

There is no cost to download free printable posters, and be recognised for any work or improvements made in this area.  Social care employers can also connect with each other through the NHS Employers virtual network, raise any issues and look at resolving any common barriers.

Any social care employer/organisation or local council is welcome to join the flu fighter mailing list or ask for support by emailing flufighter@nhsemployers.org.

The Lord-Lieutenant’s Palliative Care Forum are holding a Compassionate Communities workshop.

The aim of the event is for non-statutory organisations to discuss the potential barriers and solutions to implementing Compassionate Communities in Norfolk and Waveney.

Presenters at the workshop will include Dr Libby Sallnow, Guy Peryer (Lecturer in Health Studies at the UEA) and Jonathan Clemo (CEO of Community Action Norfolk).

The workshop is on Thursday 18 January, 9.30am–1pm at Taverham Village Hall.

If you would like more details or to request a place at this event please email chrismac56@hotmail.com.

The Lord-Lieutenant’s Palliative Care Forum launched a quarterly newsletter in December.  The aim is also to signpost you to other organisations and websites to provide a wider perspective of what is happening in terms of Palliative and End of Life Care.

In order to support timely and safe discharges from hospital we have agreed a package of financial measures to support both home care and care home providers to take on care packages related to hospital discharges.

Given the situation within our hospitals in the eastern region we have agreed to extend these measures until 19 January 2018.

We ask that you use these financial incentives to support greater capacity and responsiveness within your organisation.  Helping to discharge people from hospital speedily, either to their own home or to residential care, is essential to help people maintain their independence, but also supports the continued operation of our emergency care system.

More about the financial incentives for:

As you know the pressures on our acute hospitals remain very challenging and so we want to reemphasise the critical importance of the independent provider market in supporting timely discharges.

We want to thank providers for their efforts to date and wish to encourage ongoing support throughout the winter period.  Please support our hospitals during this crucial period and take advantage of the incentives we have made available.

Care home incentives:

One-off capacity incentive payment

We understand the difficulties of operating as a care provider or working as a carer during the winter holiday period and want to recognise that by offering some guarantees and a financial premium where appropriate.

Running from Friday 15 December 2017 – Monday 8 January 2018 inclusive, we will pay providers a one-off sum for picking up new care packages over this pressured time in order to support both the people coming out of hospital and those who are providing care.

Care home bed vacancy tracker

We have developed an online system called the 'Bed Tracker' which allows care home providers to tell us instantly if they have available beds.

As you are aware, our hospitals are busier than usual during the winter period, and there will be a higher demand for care. To avoid a delayed discharge from hospital, it is essential that we know where the free beds are so that care can be arranged as quickly as possible.

The Bed Tracker is a simple online form to be completed when you have availability in your care home.  Our Service Brokerage (Care Arranging) team will receive the data from the Bed Tracker form and will then contact the most suitable home for the person they are trying to place.  Keeping us notified of bed availability helps keep hospital beds free for those who need them.

Home care incentives:

Capacity response action plan

We also understand that providers of home care face similar difficulties during the winter holiday period and want to recognise that by also offering a financial premium.  We have identified that paying home support providers a premium for picking up new care packages over this pressured time would support both the people coming out of hospitals and those carers who are providing care.

The capacity response incentive will run from Thursday 14 December 2017 – Monday 8 January 2018 inclusive.  You may use the incentive payment to increase payments to your carers and to support the operation of your service

Thank you for your continued efforts during this busy and pressured time.

Following the release of the new banded pricing model for 2018/19, we are holding a meeting for home support providers on Friday 12 January 2018.

The meeting will be an opportunity for providers to find out more about the implementation of the model. With the question and answer format, focused on responding to providers’ questions, we hope it will be as relevant and useful to you as possible.

We expect the meeting to last around two hours in total.  Steve Holland, Head of Quality Assurance and Market Development, will be chairing both sessions.

The format will be:

Session 1 – framework providers only – 2.30-3.30pm

Session 2 – all Norfolk County Council accredited Home Support providers – 3.30-4.30pm

The event will be held in the Green Room at the Archive Centre, County Hall.

Please indicate if you would like to attend the meeting so that we can book parking at County Hall by emailing polly.cobb@norfolk.gov.uk.

We would like to invite Home Support providers to participate in a workshop aimed at exploring better ways of working across health and social care.

The workshop will look at the issues around integrated ways of working across the two public systems, including trying to establish more clear definitions about which home support tasks fall under either health or social care.  An aim from the work will be to compile a list defining different duties – which will be informed by providers’ experiences and views.

Initial expressions of interest should be sent to polly.cobb@norfolk.gov.uk by Friday 12 January 2018.

Details of the actual work shop will follow soon after, once the level of interest is clear.

Norfolk County Council

Adult and Children’s Social Services are available for urgent matters on 25 and 26 December.  These services can be accessed by calling 0344 800 8020.

For full details visit www.norfolk.gov.uk/bank-holidays

Pharmacies

Pharmacies open on 25, 26 December and 1 January:

A comprehensive pharmacy search is also available on the NHS website.

We have developed an online system called the ‘Bed Tracker’ which allows care home providers to tell us instantly if they have available beds.

The Bed Tracker form is simple and easy to use and will provide us with an up-to-date view on exactly how many beds are available in each care home.

Why is the Bed Tracker important?

Our hospitals will be busier than usual during the winter period, and there will be a higher demand for care.  To avoid a delayed discharge from hospital, it is essential that we know where the free beds are so that care can be arranged as quickly as possible.

Keeping us notified of bed availability help keep hospital beds free for those who need them and will also help care providers to maximise occupancy rates and profitability.

How will the Bed Tracker Work?

The Bed Tracker is a simple online form to be completed when you have availability in your care home.  Our Service Brokerage (Care Arranging) team will receive the data from the Bed Tracker form and will then contact the most suitable home for the person they are trying to place.

What do you need to do now? 

Register your bed vacancy details

A new guide has been produced to support carers and care workers in identifying and treating nutritional risk prior to the diagnosis of malnutrition and offers advice in managing the associated consequences.  The guide also contains advice for those with dementia and the impact this can have on good nutrition and hydration.  Incorporated within the guide is the Bapen Malnutrition Universal Screening Tool (MUST) and indicates best practice prior to seeking clinical intervention.

Skills for Care wants to work with new registered managers in Norfolk as part of an exciting 12-month pilot, starting in April 2018.

A cohort of 10-12 new managers in the county, participating in the pilot will be supported to develop their confidence, knowledge and skills over 12 months. Every manager participating will also have the opportunity to engage with, and learn from peers.

Places on this pilot are being offered at no cost and participants will be expected to commit to the full duration of the pilot.

Skills for Care are looking for people new to the registered manager role who, at the point of applying, have been in post for 12 months or less.

Managers taking part will:

  • participate in a programme of tailored Skills for Care events and webinars
  • benefit from peer support from other new managers in their area
  • tackle issues, challenges and opportunities through action learning
  • become registered manager members of Skills for Care

To find out more contact your Skills for Care locality manager, Fran Woodall on 07770 488 953 or by email: fran.woodall@skillsforcare.org.uk

To apply you need to email employer.engagement@skillsforcare.org.uk for an expression of interest form and return it by the deadline of 28 February 2018.

People with long-term health conditions such as asthma, diabetes, lung and heart disease are being reminded not to leave it too late to get their repeat prescriptions.

There are so many things to remember in the run up to the Christmas period.  In addition many GP practices will have limited opening hours between Christmas and New Year, which means some people may struggle if they run out of their medication.

We all want to make sure that people with these illnesses have a good Christmas and New Year.  The last thing we want is for people to run out of their medication, become poorly and have to spend part of their holiday in hospital.

If the people you support haven’t already ordered their repeat prescriptions, it’s something that ought to be done as soon as possible.

We understand the difficulties of operating as a Care provider or working as a carer during the winter holiday period and want to recognise that by offering some guarantees and a financial premium where appropriate.

We will pay providers a one-off sum for picking up new care packages over this pressured time in order to support both the people coming out of hospital and those who are providing care.

Skills Platform are offering a range of free e-learning courses which we thought you, as providers of care, may be interested in. We believe the material being offered will heighten your skills and allow you to expand your knowledge on certain subjects.

One of the free courses currently available is the personalised care planning course. This course has been designed to help you manage the healthcare needs of people with long-term conditions more effectively. The course offers an introduction to the personalised care planning process and will allow you to develop an understanding of associated skills and behaviours. The course also links with policy areas such as information prescriptions and self-care.

Are you aware of our local gritting routes and grit bins?

Our three hour gritting runs cover 2,081 miles of roads in Norfolk, covering commuter and major bus routes and, as far as possible, one route into all villages. Highways England treat 143 miles of trunk roads including the A11, A12 and A47.

We cannot grit all of Norfolk’s 5,965 mile road network however, so please check our map of planned priority gritting routes for this season. You’ll also find more detail on this website about how and when we grit and snow plough roads in Norfolk.

We will update people on our gritting plans via local radio, Facebook and Twitter, using the hashtag #norfolkwinter.

We have launched a survey for organisations involved in social care and support as part of our work on market engagement.  We want to hear your experiences, ideas and feedback on a number of the ways we communicate, engage with and support you in order to improve the structures we have.  Your responses will help shape this important piece of work.

The survey should take 6-10 minutes to complete.

Take the survey

Your responses will be completely anonymous and we cannot trace back any comments to you.  We are not collecting any personally identifiable information unless you include any in the comment boxes.  We will combine your responses with those of many others, and they will be summarized in a report to further protect your anonymity.  We will only use the data we receive to help us shape the market engagement plan and will not share it with anyone else.

The survey will remain open until 12 January 2018.

We hope you will take this opportunity to contribute your views and help us shape the future of market engagement in Norfolk.

The Met Office have released a cold weather alert for parts of the UK.

There is a 90% probability of severe cold weather/icy conditions/heavy snow between 9am on Thursday 7 December and 8am on Tuesday 12 December in parts of England.  This weather could increase the health risks to vulnerable patients and disrupt the delivery of services.

View the official alert released by the Met Office which will give you further details on the level of severity and will also provide further resources for keeping well this winter.

In addition, you can sign up to receive all weather warnings directly from the Met Office.

Banded pricing will be introduced for all Home Support packages with Home Support Framework Providers in North Norfolk, Norwich and South Norfolk with effect from 1 April 2018.  The rates below are based on this year’s prices and will be subject to an inflationary uplift, which will be discussed at the next Adult Social Care Committee in January 2018.

  • Band 1: £16.68
  • Band 2 : £18.72
  • Band 3 : £20.76

The bands relate to service areas, which can be viewed on this map (Band 1 being the darkest shade and Band 3 being the lightest).  Although the map shows how banding would work in the West and the East, this will not be implemented until framework agreements are put in place.  There is also a further piece of work to identify which band will apply to individual cases.  You will be notified of how it affects your individual packages in due course.

A series of FAQs are available on the Norfolk Keeping People Well at Home Blog.

Read our press release regarding new investment for home support in Norfolk.

Parkinson's UK are offering two free courses for providers of care and support for adults.

The first is a free one-hour course which will give a solid introduction to Parkinson's and is available for all staff in nursing homes, care homes, and domiciliary and home care agencies.  A Parkinson's UK volunteer educator, trained by the charity and often with personal experience of the condition, will run the course at your workplace.

At the end of the course, staff will:

  • Have better knowledge and understanding of Parkinson's
  • Understand how best to care for patients with Parkinson's
  • Know the needs of people living with Parkinson's, particularly in a care or nursing home environment
  • Know the role and side effects of medication
  • Appreciate the challenges associated with Parkinson's, including around mobility, communication, swallowing, mental health and timely drug management – and understand strategies to manage these
  • Recognise the resources available, including Parkinson's UK, to improve the quality of life of people with Parkinson's and their carers
  • Have evaluated their own practice and care of people with Parkinson's

If you wish for your staff to take part in this course, please visit the Parkinson's UK website.  Fill out the Introduction to Parkinson's for Care Staff enquiry form to express your interest in arranging a time for a Parkinson's UK volunteer educator to come to your organisation and deliver the training.

The second is a free online course on the Parkinson's UK website, which provides an opportunity for anyone who has an interest in finding out more about the fundamentals of Parkinson's.  It looks at how Parkinson's affects people, what causes it, how symptoms might be improved and what there is still to learn about the condition.

We have been working closely with home support providers to try and ensure that Norfolk has the home support provision it needs over the winter period.  As a result of this work we have identified that paying home support providers a premium for picking up new care packages over this pressured time would support both the people coming out of hospitals and those carers who are providing care.  We understand the difficulties of operating as a care provider or working as a carer during the winter holiday period and want to recognise that by offering a financial premium.  Further details can be found on our winter pressures pages.

Our vision for Norfolk is to have sufficient, reliable, sustainable home support that is of excellent quality.  Over the winter cold temperatures and pressures in the health and social care system can often result in people failing to get the care they need when they are discharged from hospital – this has a detrimental impact on people’s health and is distressing for families and individuals.

Do you have an innovative idea that you can’t get off the ground for the sake of a small injection of funding?

Are you doing something new and innovative that others could adopt for their business?

We recognise that innovation in the market is generated by providers working differently in their local area.  We want to allow for these opportunities to be developed and have allocated part of the market development fund to support this.  This funding will be available to support innovative work in adult social care and will be focused on the market shaping priorities quality, value for money and resilience.

We expect to award small amounts under this section – up to £3,000.  We will consider all ideas on their merits, so if you have an innovative idea please contact Colin Penfold, Business Lead for Market Development at colin.penfold@norfolk.gov.uk.

We have introduced a new Roadworks Tool page on our Information for Providers of care and support for adults area on our website.  The new page introduces a road works tool which can help you plan your journeys ahead of time to avoid as much traffic disturbance as possible.

The tool features an interactive map which is the most comprehensive source of up-to-date information about roadworks, road closures and diversions, traffic incidents and other disruptions affecting the UK road network. The tool enables you to see all planned roadworks in the surrounding areas and the impact this could have on your journey.

We hope that you find this new area on our website useful and that the tool will allow you to plan your journeys ahead of time to make sure your services continue to run smoothly and efficiently.

Access the tool directly or find it on our Roadworks Tool page . 

The Met Office has released a cold weather alert for parts of the UK.

We have been told that there is a 90% probability of severe cold weather and icy conditions between 9am on Wednesday 29 November and 9am on Saturday 2 December in parts of England. This weather could increase the health risks to vulnerable patients and disrupt the delivery of services.

View the official alert released by the Met Office which will give you further details on the level of severity and will also provide further resources for keeping well this winter. 

Public Health England have released a guidance poster which gives you information on what to do if a case of flu does breakout in your care home.  The information provided also teaches you how to manage and maintain infection prevention and control measures.

As you are fully aware, Business Continuity is about protecting three main areas of your business:

  • Safeguarding people
  • Safeguarding your assets
  • Safeguarding your processes

What are some of the biggest risks to your business over winter?

You know your business best and will, through your experience, know what sort of increased pressures and risks you can expect to encounter over winter.  We’d encourage you to carefully consider your Business Continuity Plans for the following situations:

  • Staff sickness – what would you do if an epidemic sickness hit your staff? How would you still manage to cover all of your care calls?
  • Extreme weather – what are your plans for if the roads get snowy or icy? Do you know where gritting routes are? What if a member of staff gets stuck out on a call?
  • Restricted access to premises – how would your business function if you couldn’t access your offices? What if you had a burst pipe, or the phone lines went down?

Have a look at your business continuity plans and make sure that they take in to account these situations, and any others you can think of.  Make sure your plans don’t rely on one single person, and that everyone is aware of their role in an emergency.

Where can I find help with Business Resilience and Continuity Planning?

We recommend looking at the Norfolk Resilience Forum for help and advice on developing and testing your Business Continuity Plans. 

The Norfolk Resilience Forum (NRF) has been set up to provide information to the public to warn and inform about emergencies. Their aim is to make you aware when there is a risk of an emergency and what their planned response would be and also to provide you with information and advice as necessary at the time of an emergency.

Extension of the NHS flu vaccination to health and social staff

The free flu vaccination is due to be offered to all health and social care staff, employed by a registered residential care/nursing home or registered domiciliary care provider, who are directly involved in the care of vulnerable patients/clients who are at increased risk from exposure to flu.

NHS England will provide funding of up to £10m to support this and it will complement, not replace, existing immunisation schemes already in place.

When will this be available?

NHS England anticipates that eligible staff will be able to get the vaccination from mid-November but will confirm this as soon as possible.  Please note that some employers already offer the vaccination and some staff will already be in a defined risk group and already eligible and would encourage these staff to take up this offer.

Where should staff go for the vaccination?

Once the service is live, eligible staff will be able to get the vaccination from community pharmacies that are already delivering the flu vaccination programme.  GP practices that sign up will also be providing the vaccination to eligible staff who are registered with their practice. We advise staff to first check which local community pharmacies and GP practices are delivering it.

What ID should staff take with them in order to be vaccinated?

Eligible staff should take identification that includes their name and the name of their employing organisation.  This could be an ID badge or a letter from their employer or a recent pay slip.

NHS England will send out further details when the extension to the flu vaccination programme is in place.

We are working with providers of care and support to improve the culture of engagement in Norfolk’s adult social care market.  Since November 2016 we have been addressing a number of key issues raised by providers of care and support at our provider engagement workshops.  At the centre of the plan are 36 actions for the Council to undertake, covering issues from communication and engagement to social work practice and market development.

We have published an update on the work we have undertaken so far for the 2017 Care Convention.  It summarises a number of the new resources and initiatives that have already been put in place and evaluated by the task and finish groups.  The update also details where the project is focusing its upcoming work thanks to contributions from providers. Discussions with providers help us understand what information and resources the Council can provide to help with information sharing, transparency and interacting with adult social services.

In the coming weeks we will be surveying providers on issues relating to a number of the 36 actions to further inform the work we are undertaking to raise the level of engagement and work together to meet the challenges facing the adult social care market in Norfolk.

To learn about what we have done and are doing on each of the 36 actions, please visit www.norfolk.gov.uk/engagement, where you can download our Market Engagement Plan update for the 2017 Care Convention.

The application process is now open for NCCT41364 - the Framework Agreement for Residential care homes, care homes with nursing and residential accommodation based services for adults.  The documents are available for completion.

Register and log into the system for access to the documents.

As we approach winter, we are encouraging you to look at your business continuity plans and check that they are fit for purpose.

Business continuity is about protecting three main areas of your business:

  • Safeguarding people
  • Safeguarding your assets
  • Safeguarding your processes

Staffing and rotas

You know your business best, and through your experiences, you know what sort of increased pressures and risks you can expect to encounter over winter in relation to staffing.

Now is the time to make sure you are adequately staffed to cover the winter period, and that you have business continuity plans in place in case of any staffing issues.

We encourage you to carefully consider your business continuity plans for the following situations:

  • Staff sickness
    • What would you do if an epidemic sickness hit your staff?
    • How would you still manage to cover all clients who need care?
  • Staff absence
    • What if a member of staff unexpectedly doesn’t pick up their usual hours over winter?
    • Can you rework the rounds/rotas to cover?
    • Do you have other staff you can call in to cover their shifts?
    • Are you able to build a ‘bank’ of staff prepared to cover additional shifts?

The Norfolk Resilience Forum has a useful flu pandemic scenario you can use to test your business continuity plans to make sure they are up to date.  It will help you think about how you could manage your workload with fewer staff, whilst trying to maintain the high standards of care you offer, even when you have encountered unexpected trouble over winter.

The Norfolk Strategic Workforce Development Partnership is keen to encourage increased representation from providers in the care sector.

The partnership group provides a system wide approach to workforce planning and development.  Working together ensures the activities of all partners are better targeted, shared and duplication avoided.  If you are able to share your expertise and knowledge in this area please let jane.hanrahan@norfolk.gov.uk know before the end of November.  We will collate interest, and will either invite you to the next meeting on 7 December, or if we have a high level of response, ask the current group to identify at that meeting the best cross-sector representation.

The partnership group meets approximately three to four times each year on Thursdays between 2-4pm at County Hall.

As part of wider changes to housing related support we are holding a market engagement event on 22 November to discuss proposals for a service to help combat loneliness and isolation in Norfolk.

The impact of loneliness and social isolation is significant. Norfolk Public Health estimates that there are 38,000 lonely people in Norfolk aged 65+, with more who are lonely through isolation caused by physical or mental health problems at any age.  This is an opportunity for potential providers to meet and discuss how they might work together to provide the services as a consortium to ensure that all specialist aspects of the service can be provided in a joined-up manner.

The event will be held at the West Costessey Hall, Queens Hill, Norwich, NR8 5BP.

To book a place, register on our procurement system - express an interest in the opportunity NCCT41483 and send correspondence through the system letting us know who plans to attend.  Places are limited to two per organisation.

We are holding a market engagement event on the afternoon of 7 November 2017 to develop a new service for Norfolk and Suffolk to manage services for adult victims of domestic abuse with no recourse to public funds, including advice and emergency short term accommodation.  The event will help to shape initial ideas and inform the service specification.

If you are interested in attending read  the prior information notice and visit the purchasing website to register an interest.

We are replacing our current social care system, CareFirst, with a number of new systems that will change how we interact with you and pay for the services that we commission.  One of these, the Provider Portal, will be your window to the information the Council holds on the services you provide.  You will be able to use the portal to upload details of the services you have delivered, submit invoices and communicate with Care Arranging and Payments teams at Norfolk County Council.

In November we will start by adding providers of home support to the Provider Portal, with the rest of our providers following after.

In preparation for when you start to use the Provider Portal we are supporting you with online training videos.

The first of these videos are now available, with more being added over the coming days.  They cover a range of topics and will more than prepare your organisation’s employees for using the system.

There are now only three weeks left to make your nomination for The Norfolk Care Awards 2017. The final date that you will be able to nominate someone you think deserves to be celebrated is Friday 17 November 2017 at 12 noon.

The Norfolk Care Awards are being held at Sprowston Manor on 22 February 2018. The award ceremony will be ‘streamed live’ this year to ensure that everyone across Norfolk can celebrate with us. 

In recognition of the above, James Bullion, Executive Director of Adult Social services says: ‘It is important to celebrate and share good practice, whilst recognising the passion and commitment of our care professionals in Norfolk. I would encourage people to put themselves forward placing high quality care on the map’.

In light of the success of the previous years’ Norfolk Care Awards, a whole new category has been made to celebrate the achievement in ‘working together’. The category will be called ‘Collaborative Working’. This new addition will showcase how health and care services work together to improve a person’s quality of life, or access treatment that avoids Hospital admissions and delayed discharge.

In addition to the above and in memory of Harold Bodmer, the nationally acclaimed and celebrated director of Adult Social Services in Norfolk, who sadly passed away last year, there is now a category which has been renamed in his honour. The category is titled the ‘Outstanding achievement Award’.

In the build-up to the event, Tracey Wharvell and Claire Gilbert from the Norfolk Care Awards team have said, ‘We are excited about seeing all the great practice from across Norfolk, we love organising this event and having the opportunity to say a big Thank You to all the unsung heroes, who support people to live their lives. We are delighted that Norfolk County Council continues to recognise the care sector’s fantastic workforce by supporting this event.’

Most importantly, to make a nomination, please visit: www.norfolkcareawards.co.uk

The Norfolk Care Awards categories are as follows:

  • Delivering excellence through learning and development
  • Effective coordination of End of Life care
  • Excellent person centred care and support
  • Excellence in Delivering Dementia Care
  • Collaborative Partnership
  • Motivational leadership
  • Promoting dignity and respect in everyday life
  • Rising Star
  • Team Award – Together Everyone Achieved More
  • The Harold Bodmer Outstanding Achievement Award

The Norfolk Care Awards are supported by Gordon Barber Funeral Homes, Cozens-Hardy LLP, UEA, City College Norwich, Athena Care, Norse Care, Libby Ferris Flowers and Archant. 

As winter is now fast approaching, it is important to start considering what options are available out there to protect yourself and those around you from the flu.

The NHS have been coordinating the staff focused Flu Fighter programme for the last seven years.  Following recent discussions with the Department of Health, this scheme has now been made available to all social care employers.

The Flu Fighter programme has a range of resources and support materials for employers to use.  The overall aim of the scheme is to provide support and materials which can be used by employers to help raise the profile of the flu vaccination and increase the flu vaccination uptake with staff.

Download free posters, provided by the NHS, to help raise awareness about the flu.

There is also an opportunity to be recognised for your work and improvements made within this area.  Find out about last year’s Flu Fighter Social Care Award Winner.

Through the virtual network which the NHS have created, there is an opportunity for social care employers to connect with each other, raise any issues you currently have and look at how to resolve any common barriers which currently stand in your way.

Additionally, there is also a flu fighter’s communication tool kit which you may find useful.  The tool kit is there to help you plan your flu fighter campaign and to offer you support.

Contacts for the flu programme:

Any social care employer/organisation or local council is welcome to join the flu fighter mailing list or ask for support by emailing flufighter@nhsemployers.org

More information on the Flu Fighter campaign

We are working to improve the way we broker care and support discharges for patients from hospital to either their home or a care home.  We are developing this scheme across the county’s three acute hospitals where we want to provide patients with all the information they need to make choices about their care, from the facilities and services different providers offer to their prices and availability.

This scheme will offer a number of benefits to providers.  We want to work with care homes and home support providers to improve communications, information sharing and the processes around a patient’s transfer to a care home or when they return to their own home and to increase your level of confidence when accepting new patients, especially when they require complex care and support.  We also want to present the information you share with us about your organisation directly to patients and their families to empower them to make choices about care and support prior to placement.

We are hosting engagement events across the county to introduce the scheme, with dates coming up in Kings Lynn on 13 October and Norwich on 20 October.

If you want to learn about the scheme but are unable to attend these events you can view the slides we are using for the session.

Our Market Intelligence Tool has now been live for a little over two months.  It is a free to access online map of social care needs, population demographics, workforce data and business activity across Norfolk. We have worked with providers to make this tool a valuable planning resource for you, complementing the wealth of information, insight and analysis that we already publish in the Market Position Statement.  We see the tool as a valuable step forward in making market intelligence easier to access, but this is just one step. As we move forward we want to hear your feedback and work with you to develop the Market Intelligence Tool as a valuable planning resource, adding additional data and functionality as we move into the second stage of its development.

Between now and the publication of next year’s Market Position Statement we will work on a series of updates to the tool.  We worked with providers on the initial development of the Market Intelligence Tool, and through our engagement at the locality provider forums, we are already benefitting from provider feedback on the current version.  We are eager for this engagement to continue and encourage you to offer your ideas.

Through using the tool you may have identified some areas for improving the functionality.  Is there information that you would like to see added to the tool, either that you know of or that you would like for us to explore?

We are keen to hear as many views as we can about future development and to engage with your experiences using the tool so far, and how we can develop it further.

If you have suggestions please contact Bethany Small (bethany.small@norfolk.gov.uk).

We are working to improve the way we broker care and support discharges for patients from hospital to either their home or a care home.  We are developing this scheme across the county’s three acute hospitals where we want to provide patients with all the information they need to make choices about their care, from the facilities and services different providers offer to their prices and availability. We want to work much more closely with providers to be able to present patients with their options, to identify any issues around the efficient discharge of patients to a care package and ensure that this scheme resolves them in ways that helps patients make their journey out of the hospital and providers of care to support their clients.

This scheme will offer a number of benefits to providers. We want to work with care homes and home support providers to improve communications, information sharing and the processes around a patient’s transfer to a care home or when they return to their own home and to increase your level of confidence when accepting new patients, especially when they require complex care and support. We also want to present the information you share with us about your organisation directly to patients and their families to empower them to make choices about care and support prior to placement.

We will be hosting three events to introduce the scheme, answer your questions and discuss how we can develop the scheme together.

If you wish to attend one of these events, please follow the relevant link to the event page and RSVP by clicking the green button at the top of the page. We ask that when you register you provide both the name of your organisation and the name of your representative at the meeting.

We are working with Great Yarmouth and Waveney CCG to improve the way we broker care and support discharges from hospital to either their home or a care home.  We are developing this scheme at the James Paget Hospital, where we want to provide patients with all the information they need to make choices about their care, from the facilities and services different providers offer to their prices and availability. We want to work much more closely with providers to be able to present patients with their options, to identify any issues around the efficient discharge of patients to a care package and ensure that this scheme resolves them in ways that helps patients make their journey out of the hospital and providers of care to support their clients.

This scheme will offer a number of benefits to providers. We want to work with care home and home support providers to improve communications, information sharing and the processes around a patient’s transfer to a care home or return to their own home to increase your level of confidence when accepting new patients, especially when they require complex care and support. We also want to deliver the information you share with us about your organisation directly to patients and their families to empower them to make choices about care and support prior to placement.

We will be hosting a market event at the Kings Centre, Great Yarmouth, on 3 October to introduce the scheme, answer your questions and discuss how we can develop the scheme together. Refreshments will be available from 9:30am, with the meeting commencing at 10am and ending by 12.30pm

If you wish to attend, visit the event page and RSVP by clicking the green button at the top of the page. We ask that when you register you provide both the name of your organisation and the name of your representative at the meeting.

Notice of intention to recommission the Care Homes and Care Homes with Nursing for Adults Contract with the ‘Adult Residential and Nursing Care Homes LTR Framework Agreement Reference number: NCCT41364’.

We would like to take this opportunity to bring to your attention the new contracting arrangements that Norfolk County Council will be putting together for the placement of Adults in Residential and Nursing homes in the New Year. This will be a Framework agreement and will replace the existing contract. It is our intention in the future to only contract with providers on this Framework. This process will only be undertaken through our In-Tend portal, and it will be conducted under the Public Procurement Regulations following the section ‘Light Touch Regime’ regulations in accordance with this legislation.

In accordance with Procurement Legislation we have published a Prior Information Notice, which you can access here. The framework agreement ‘Adult Residential and Nursing Care Homes LTR Framework Reference number: NCCT41364’ is also available on the Council’s procurement system. As part of the accreditation process, you will need to register on our In-Tend System here.

As part of this process we will be running three market events that we have planned week beginning 16th October 2017:

  • 16 October, 9.30am-12pm Innovation Way, Kings Lynn
  • 17 October, 9.30am-12pm Abbey Conference Centre, Norwich
  • 18 October, 9.30am-12pm Kings Centre, Great Yarmouth

The events will inform providers of our intentions and what we hope to achieve, to ascertain what potential providers see as areas of risk, to discuss the specifications, contractual terms and what (if anything) would stop interested parties from applying. We need to keep a clear track of who is receiving information and the extent of the interest, as we may need to increase/decrease the number of days available and this portal is the best way of doing so.  This portal will also be used for the tender process and all correspondence to providers that have expressed an interest.

To attend one of these events you will need to register on the In-Tend site by selecting the project ‘NCCT41364 Adult Residential and Nursing Care Homes LTR Framework’ and using the correspondence function of the website to send us details of your organisation, who would like to attend, your preferred date and a contact email address.  Precise details will be emailed to those who express an interest in attending through In-Tend.

We have launched a new blog www.norfolkkpwah.com to keep providers up to date on all of the latest news and information about Home Support in Norfolk. It is our main communication point for providers to ensure that they have access to all of the developments with Home Support in Norfolk.

It includes blog posts with news, updates and requests for feedback and case studies. We will use the blog to publish agendas and minutes for Independent Provider Meetings. We have included sections with data on Home Support hours across the County and a detailed presentation on our market development plans. At providers’ request we have also added the contact details of a number of relevant council employees. 

The blog is updated regularly, so we encourage providers to check it often to ensure they have all of the current information. Providers can also sign up to the follow the blog, which means that you will be sent an email any time a new blog post is published.

We’re keen for providers to get in touch with us and let us know if there is any information, articles or data you would like to see on the blog. If you have any requests for blog articles or additions please email Bethany Small at bethany.small@norfolk.gov.uk

Arrangements are well in hand for this year’s Norfolk Care Convention at the Norfolk Showground on 15 November 2017, with speakers and exhibitors currently being lined up. You can see details on the convention website, along with how to secure tickets or become an exhibitor.

The conference has been re-branded this year as the Norfolk Care Convention to echo the increased scope and size of this year’s event. The convention will provide the opportunity to start key conversations around how the care sector is going to evolve from the current model of council commissioned services to a new lighter-touch, consumer-led, market-based approach. Bringing together experts and leaders, carers, care professionals, owners, third sector organisations and, for the first time, customers from across the entire spectrum of the care sector, this interactive event is an essential day in your diary.

Building on the fantastic legacy of the previous Norfolk Care Conferences, this new bigger and brighter approach to the Norfolk Care Sector’s annual event is your opportunity to contribute your knowledge and opinions to help shape the future. Founded on the three pillars of quality, sustainability and value for money, the new market will be shaped to promote the creation of new and innovative solutions to prevent, reduce or delay the need for formal care and will always recognise the value of local community assets.

We are working to improve the culture of engagement in the adult social care market in Norfolk.  Since November 2016 we have been addressing a number of key issues raised by care and support providers at our provider engagement workshops (see the report and 36 recommended actions here). We recognise the invaluable expertise, experience and perspective that you have, and therefore want you to play a central role as this work develops.  There are various ways that you can get involved, from sharing information relating to how any of the 36 points have affected your organisation to offering your ideas on what a good solution to a recommended action would look like.

We are eager to facilitate this collaboration, and invite you to join one of the four task and finish groups that will address specific parts of the market engagement plan:

Group Meeting 1 Meeting 2
Communications 5 October 2017 at 10.30am 31 October 2017 at 11am
 Market Development 18 September 2017 at 2pm 18 October 2017 at 9.30am
 Social Work Practice 21 September 2017 at 9.30am     9 October 2017 at 2pm
Strategic Co-production     2 October 2017 at 12.30pm 19 October 2017 at 11am

The groups will be meeting monthly at County Hall until the end of the year, and then once every other month until the project’s completion in March 2018.

If you wish to join one of these meetings, please RSVP to Don Leggett (donald.leggett@norfolk.gov.uk).

Listing your services or activities in the Norfolk Directory is a great way to tell the Norfolk community about what you do and what you can offer.

The Norfolk Directory is free to use and it’s quick and easy to sign up.

Residents and families can search the Directory for services, local community organisations, events and activities across Norfolk using keywords, by postcode, or they can browse by category to find what they’re looking for.

It’s free to add information about your services or events and you can include its location, photos, contact details or any other information you want to share, such as costs or the target age range your service is intended to reach. You can also create as many listing as you need.

Visit the Norfolk Directory and sign up to get your service listed.

We are working to improve the culture of engagement in the adult social care market in Norfolk.  Since November 2016 we have been addressing a number of key issues raised by care and support providers at our provider engagement workshops (see the report and 36 recommended actions here).  We want you to continue playing a central role as the work develops, sharing information, ideas and experiences; shaping the way we tackle the identified pieces of work; and evaluating their success as we move forward together in building a stronger and more productive culture of engagement in the care market.

We recognise the invaluable expertise, experience and perspective that you have, and therefore want you to play a central role as this work develops. There are various ways that you can get involved, from sharing information relating to how any of the 36 points have affected your organisation to offering your ideas on what a good solution to a recommended action would look like.  We are eager to facilitate this collaboration, and invite you to join one of the four task and finish groups that will address specific parts of the market engagement plan:

  • Strategic Co-Production Group: We are going to develop new ways of working together, beginning with how we interact operationally and strategically. We will take steps to raise the level of engagement at our forums; develop new ways of sharing information and communicating; and make co-production a reality in our working relationships.
  • Communications Group: We have made a number of additions to our website, and together will ensure that we are providing useful information in an accessible manner; promoting clear communication and engagement online; and offering a high level of customer service to resolve problems and provide clear guidance on a range of operational issues.
  • Social Work Practice Group: We have examined how assessments, reviews and funding panels operate, and will together evaluate recent procedural changes and establish clear information and advice; offer training to support the market in delivering strength based care and support; and develop opportunities for providers and social work teams to gain greater mutual understanding.
  • Market Development Group: We want to support your organisation through sharing market intelligence, discussing our commissioning intentions and promoting innovative approaches to providing high quality care in Norfolk. Together we will evaluate the ways we already do this, and where we can improve in order to nurture a dynamic and resilient care market.

The market engagement project is also working closely with the development of the new social care system LiquidLogic, supporting provider engagement to improve the payments process and resolve delays (for more information visit the provider portal pages on our website).

This is an opportunity to get involved in a wide range of issues and shape the future of engagement in the Norfolk care market.  If you wish to find out more about the market engagement plan please visit our website or contact Don Leggett (donald.leggett@norfolk.gov.uk) to register your interest in taking an active role.

We are replacing our CareFirst social care system with Liquidlogic, a market leading system installed in over 40 local authorities.  The new system is due to go live in November 2017 for homecare providers, followed by the rest of the social care market in 2018.

As we approach go live we are working with providers on the system’s functionality and the training that we will offer to support you making the transition between systems.  We are also eager to ensure that you receive regular updates about the system and can find answers to any questions that you have concerning how the new system will affect you and your organisation.

We have created a dedicated area on the adult social services website for our new social care system.  Here you will be able to find information about the project and its implementation; the training that we are developing with providers; key dates and timelines; and a list of frequently asked questions that we hope will address any concerns you have.

As home care will be the first sector of the market to adopt the new system we will be using the new Homecare blog to provide updates and information as we move closer to November.

Finally, we will be attending upcoming provider forums across the county:

  • Great Yarmouth and Waveney: The King’s Centre, Great Yarmouth, 5 September, 9.30am–12pm
  • West: Kings Lynn Innovation Centre, Kings Lynn, 14 September, 9.30am–12pm
  • South: Costessey Centre, Norwich, 15 September, 9.30am–12.30pm
  • North: Sheringham Community Centre, Sheringham, 28 September, 1.30–4.30pm

For any other queries about the new social care system email James.Beiley@norfolk.gov.uk

We have published our 2017/18 Market Position Statement (MPS). It contains a wealth of market intelligence, including:

  • Information and insights on care needs across Norfolk
  • Strategic developments
  • Social care spending
  • Workforce data
  • Priorities for the county’s five CCGs

This year’s publication also sees the launch of our Market Intelligence Tool, a free to access online resource that gives you the ability to dig deeper into the social care market and see localised information to help you plan your organisation’s operations.

At the heart of the Market Intelligence Tool is an interactive map that allows you to explore social care needs, health and disability data, demographics, employment information and business activity on a scale that is useful to you, ranging from villages and towns up to district councils and CCGs.  We have worked with providers to make this tool an invaluable planning resource, enabling you to quickly move between geographic areas and levels of detail in ways that will help you to effectively assess business opportunities.  All of the information held in the tool has also been presented visually, giving you an accessible snapshot of the care market in Norfolk that will be meaningful to your organisation.

Overall, this year’s MPS is a more interactive document, containing links to a host of websites containing information that will be updated throughout the year.  This is very much the direction we intend to take with future MPSs as we develop the format and begin work on co-producing next year’s document.

We will be introducing the MPS and the Market Intelligence Tool across the county at the upcoming August and September Locality Provider Forums. This will be a vital opportunity to engage in discussions around the strategies and programmes shaping the care market, the market intelligence that informs the work we all undertake, and the opportunities moving forward to raise the level of engagement and co-production in Norfolk.

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