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Contact us

Contact us

We will communicate with you via email, issuing updates (please see all letter updates listed below) and information as appropriate in what is a fast-moving situation.

Email us on qaprovidersassd@norfolk.gov.uk if:

  • There are any changes to the service you provide or the current situation is having an impact on your business
  • You have any further questions or are unsure how new advice might apply to your work
  • You have COVID-19-related queries that are not answered by this website, as this helps us to identify topics that need more information

We are monitoring emails regularly. If you have an urgent query outside normal office hours, please call Adult Social Services on 0344 800 8020.
Our Twitter account @QualityNorfolk will also provide regular updates.

Registered manager Covid19 catch-up calls

Our Quality Monitoring Officers are calling all Registered Managers to offer support, signposting and to identify any issues to escalate for resolution. We’re also asking you to make us aware if you have additional bed capacity which might be available urgently as the situation continues to evolve.

Letters to care providers

Below are letters we have sent out to care providers in the adult social care sector to keep you up-to-date with the latest guidance during the coronavirus outbreak.

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