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Day services

Information, guidance and support for day service providers to support you during COVID-19 and beyond.

Testing guidance - 1 July 2021

Coronavirus (COVID-19) testing for adult day care centre workers and service users.

NHS Test and Trace weekly webinar

Sign-up to our regular adult day care centre testing webinars.

  • NHS Test and Trace host regular interactive testing webinars every Monday, including a live Q&A, to go through test kit ordering, conducting testing, registering, returning test kits and results.
    Sign up to attend our adult day care centre webinars
  • If centres are not able to attend the webinar, they are able to sign up and a recording of the session will be made available after the session.

Information on reopening Day Services – April 2021

As we emerge from lockdown find out about day services reopening.

This page has information including individuals attending multiple settings, those who are CEV, testing and our road map to recovery.

Keep your users connected during COVID-19

We are working with technology company Alcove and consultancy Rethink Partners to help  our service users stay connected.

The Alcove Video Carephone pilot will provide 200 devices to our most digitally-excluded, day opportunity users over the coming months.

The Video Carephone is a simple communication device that allows people with little or no technological ability to have two-way video contact with support workers and friends and family.

The intention is that residents who receive a device will not only be able to participate in activities virtually, but will also have greater contact with their friends and family through video calls, preventing loneliness and isolation.

If you would like to find out more, or would like to get involved, email or read the FAQs.

Pathway for Covid-19 testing for day services

This pathway is for the Norfolk and Waveney CCG area.

The pathway is designed to provide guidance for day service providers who may receive queries from staff and customers about testing or where they believe groups of their staff/customers need to be tested. 

The operation and sustainability of this pathway will be reviewed three months from its adoption. It is recognised this pathway cannot fully cover all situations which may arise. Colleagues should raise specific issues or situations for discussion and to ensure the system can work together to ensure an appropriate response.

Update for people supported by day services

We have written to people who are supported, or who care for someone supported by Norfolk County Council or Norfolk & Waveney Continuing Healthcare to attend a Day Service. We wanted to describe the changes to Day Services as a result of the COVID-19 pandemic and outline next steps.

Local Government Association (LGA) webinar

On 20 July, LGA held a webinar about the re-opening of day services.

Watch the recording of the webinar on YouTube including questions and answers following the session.

Norfolk County Council day services update webinar

For a local update, we held a County Council webinar for providers.

Latest guidance

You can also read our communications to care providers.

Contact us

If you have any questions, email

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