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Day services

Information, guidance and support for day service providers to support you during COVID-19 and beyond.

Pathway for Covid-19 testing for day services

This pathway is for the Norfolk and Waveney CCG area.

The pathway is designed to provide guidance for day service providers who may receive queries from staff and customers about testing or where they believe groups of their staff/customers need to be tested. 

The operation and sustainability of this pathway will be reviewed three months from its adoption. It is recognised this pathway cannot fully cover all situations which may arise. Colleagues should raise specific issues or situations for discussion and to ensure the system can work together to ensure an appropriate response.

Update for people supported by day services

We have written to people who are supported, or who care for someone supported by Norfolk County Council or Norfolk & Waveney Continuing Healthcare to attend a Day Service. We wanted to describe the changes to Day Services as a result of the COVID-19 pandemic and outline next steps.

Local Government Association (LGA) webinar

On 20 July, LGA held a webinar about the re-opening of day services.

Watch the recording of the webinar on YouTube including questions and answers following the session.

Norfolk County Council day services update webinar

For a local update, we held a County Council webinar for providers.

Latest guidance

You can also read our communications to care providers.

Contact us

If you have any questions, email

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