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Support package for additional costs faced by adult social care providers

An upfront support payment

Phase 1: March to June 2020

Where services were continuing to be provided, we made a one-off additional payment to providers to support you with the additional costs you incurred over this period.

The additional payment was the equivalent of 6% of the cost of 12 weeks of care, calculated using payments made to you in the preceding 12 weeks (3 x 4 weekly payments). This was paid automatically to you and should have been in your bank account by 21 April 2020.

Providers did not have to submit invoices to claim these funds. This payment was made to providers of:

  • Residential and nursing care
  • Supported Living, including Floating Support Services
  • Housing with Care
  • Home Support
  • Housing Related Support (formerly Supporting People)

At that time, we recognised that providers of day/life opportunity services were potentially operating under a different service model, and that as a result your costs probably varied from your traditional service offer.

No automatic payment was made to these providers and you were therefore asked to follow the process outlined below in Additional support.

Phase 2: July to September 2020

Our Cabinet has agreed to make an additional provider support payment for July (four-week) of 6% to those providers that were previously in scope for this payment.

This payment will be in your bank account on 1 July 2020. Please note that this is a four-week payment, not 12 and therefore will be one-third of the amount you received on 21 April.

With his delegated authority from the June 2020 Cabinet meeting, the Cabinet member for Adult Social Care and Public Health has approved a further additional provider support payment for August (four-week) of 6% to those providers that were previously in scope for this payment.

Further consideration will be given to whether such payments for September need to be made.

Additional support

We understand that the upfront support payment is generic to our market, and that all providers operate under different business models.

If you feel strongly that you have costs in excess of the support available from central Government and the 6% upfront support payment, then we invite you to complete the NCC Care Provider claim form. This will enable us to discuss additional support with you. Send the completed form direct to our Finance team at

Please note, the claim form has been updated to make it explicit that costs relating to managing the isolation of individuals and/or business costs related to a Covid-19 positive outbreak can be included in your claim.

As with our upfront support payment, our financial offer is split into two phases.

Phase 1

In line with our Covid-19 Central Government funding, the cost reimbursement process will cover costs incurred for the 12 weeks between the dates: 19 March to 10 June 2020. The form should be completed retrospectively and submitted after you have incurred any costs. Should your financial position not allow you to submit one claim post 10 June, we would ask you to please collate your claims into the following four-weekly cycles:

  • Cycle 1: 19 March to 15 April 2020
  • Cycle 2: 16 April to 13 May 2020
  • Cycle 3: 14 May to 10 June 2020

We will accept claims for any of the above four-weekly cycles up to and including 10 July 2020.

Phase 2

Our Cabinet have also now extended this for a further eight weeks covering the period 11 June – 5 August. The costs incurred for this period can be claimed until 5 September 2020:

  • Cycles 4-5: 11 June to 5 August 2020 (claim by 5 September 2020)
  • Cycle 6: 6th August to 5th September (claim by 5 October 2020)

If your additional costs are the result of the changing need of a person you are providing support to, please use the existing process to discuss this directly with our operational teams.

Supported Living providers who, as a result of day opportunities providers closing, are now supporting people differently during the day, will have been contacted separately on how this reclaim process will work.

In addition, we wish to remind providers that our annual price increase for 2020/21 will apply from 6 April 2020. The above support will be in addition to this uplift.

We will continue to keep the above process and timescales under review to ensure it meets the needs of the Norfolk market and provides appropriate value for money.

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