Cookie Consent by Safety for care providers during coronavirus - Norfolk County Council


Personal protective Equipment (PPE) (updated 23/04)

See more about Personal Protective Equipment (PPE).

Revised arrangements for DBS checks

In exceptional circumstances a new worker required urgently may be started with an Adult First check. The Disclosure and Barring Service have also temporarily relaxed the requirement to have a face to face meeting with applicants for a DBS. Documents may be viewed by video link and scanned to support the application process. Revised guidelines are available at the GOV.UK website.
From 30 March 2020 the government has made free-of-charge DBS checks available on a fast track basis. All staff roles in health and social care CQC regulated services are eligible for this check. Guidance on use of this service is available on the GOV.UK website.

Although it is still possible to obtain an Adult First check if you are applying for a DBS certificate routinely, the DBS has requested that you do not use both the fast-track and routine processes for the same applicant.


Safeguarding, locality and Quality Assurance teams may also require access to your service to follow up a section 42 safeguarding enquiry. A risk assessed and pragmatic approach is being adopted to avoid attending but it may be necessary. All colleagues will observe appropriate infection control protocols.

Fire Safety

See more about business fire safety during the coronavirus outbreak.

Social distancing and responsible shopping (updated 08/04)

Social distancing rules apply to us all – including people whose job requires them to work during the Covid-19 pandemic. Please consider the example set by your staff whilst working in public or publicly visible spaces (eg when in the grounds of your service or in the community) and the potential for police involvement if they fail to observe social distancing rules. The Council expects services it commissions and staff delivering those services to observe legal obligations at all times.

Our Coronavirus toolkit includes posters on social distancing, responsible shopping and daily exercise which you may find useful in your services.

Infection control (updated 27/04)

See the GOV.UK website for COVID-19: infection prevention and control

Clinical Waste

Waste Management Guidance has been produced to ensure the safe management and disposal of waste in nursing and care home settings.

Staff and Household Members – coronavirus testing (updated 29/05)

Staff with coronavirus (COVID-19) symptoms or people who live in the household of a staff member can now apply directly for a test. Details to access an appointment have been communicated to providers by email. The swab test will be administered at three locations:

  • Centrum, Norwich Research Park, Norwich, NR4 7UG
  • Queen Elizabeth Hospital, Gayton Rd, Kings Lynn, PE30 4ET
  • James Paget Hospital, Lowestoft Rd, Gorleston-on-sea, Great Yarmouth, NR31 6LA

Staff can also apply for a test via the national scheme 

Find out how to access coronavirus testing

See guidance on reporting suspected cases of COVID-19.

On 28 April further expansion of access to coronavirus testing was announced. This includes anybody showing symptoms of the virus who must leave home to go to work and anybody aged 65 and over.

See Norfolk and Waveney Care Home Residents and Staff COVID 19 Testing Pathway.

Falls Management - (updated 06/05)

The National Falls Prevention Coordination Group has produced guidance to assist prior planning and decision making when someone falls in a care home. A helpful poster sets out options to consider before calling an ambulance during the COVID-19 pandemic. Download the managing a fall poster

Reuse of medicines in a care home or hospice

On 28 April information was released on how to run a safe and effective medicines reuse scheme in a care home or hospice during the coronavirus outbreak.


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