Cookie Consent by Safety for care providers during coronavirus - Norfolk County Council


Advice for people who need to be extra careful

View easy read coronavirus information for people who need to be extra careful. There is also information and advice on our vulnerable people page.

Advice on personal care provision in day service setting

We have received several queries from day service providers related to personal care provision in a day service setting, so are providing some advice and guidance around this. It is a criminal offence (s10 Health and Social Care Act 2008) for personal care to be carried on in an individual’s home in the absence of CQC registration. Where we become aware of an unregistered provider undertaking personal care, we would advise the provider of the offence, request that they desist from the activity, and ensure alternative suitable arrangements are in place. We know that providers are aware of this but as we have received several queries felt it prudent to restate the position around personal care.

Revised arrangements for DBS checks

In exceptional circumstances a new worker required urgently may be started with an Adult First check. The Disclosure and Barring Service have also temporarily relaxed the requirement to have a face to face meeting with applicants for a DBS. Documents may be viewed by video link and scanned to support the application process. Revised guidelines on DBS checking are available via the GOV.UK website.

From 30 March 2020 the government has made free-of-charge DBS checks available on a fast track basis. All staff roles in health and social care CQC regulated services are eligible for this check. Guidance on use of the DBS check service is available on the GOV.UK website.

Although it is still possible to obtain an Adult First check if you are applying for a DBS certificate routinely, the DBS has requested that you do not use both the fast-track and routine processes for the same applicant.

Clinical Waste

Waste Management Guidance has been produced to ensure the safe management and disposal of waste in nursing and care home settings.

Falls Management

The National Falls Prevention Coordination Group has produced guidance to assist prior planning and decision making when someone falls in a care home. A helpful poster sets out options to consider before calling an ambulance during the COVID-19 pandemic. Download the managing a fall poster

Reuse of medicines in a care home or hospice

On 28 April information was released on how to run a safe and effective medicines reuse scheme in a care home or hospice during the coronavirus outbreak.

Fire safety

See more about business fire safety during the coronavirus outbreak.


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