Provider assessment and market management solution (PAMMS)

We use the PAMMS auditing tool for many reasons:

• It enables providers and our Integrated Quality Service to work together to achieve better outcomes for residents of Norfolk
• It gives care providers the opportunity to sense-check their internal quality audits against our independent audit
• It provides a standardised and consistent approach to quality across the Eastern region. PAMMS is used by most of the 11 authorities in the East of England
• It enables an objective quality audit to be undertaken. This supports providers in establishing what is working really well and what areas may require improvement
• It helps identify where we can provide additional support, signposting or referral to expert teams. For example, infection control, fire safety or diabetes management
• It can lead to improved Care Quality Commission ratings for providers