Upon receipt of a request for advice from a Norfolk based business, we will provide signpost advice and general information about the law to ensure that the business is aware of legislation that applies to that issue. If more detailed, bespoke or interpretative advice on Trading Standards law is requested, a charge will apply for the provision of the advice.
This charge will be on a cost recovery basis at the hourly rate specified in section P of our fees and charges schedule. Examples of detailed, bespoke or interpretative advice would include requests for:
Norfolk Trading Standards is able to offer Primary Authority Partnerships to businesses. Primary Authority is a statutory scheme established by the Regulatory Enforcement and Sanctions Act 2009. It allows an eligible business to form a legally recognised partnership with a single local authority in relation to the provision of tailored advice, guidance and assistance relating to regulatory compliance.
The benefits to businesses include:
A primary authority agreement with this service will be for a fixed number of hours of chargeable advice per year with a minimum of 30 hours per contract. These countable hours will include the time taken for initial contract set up and thereafter the time taken for an annual contract review. These hours will be pre-allocated and are non-refundable if not used.
Further information about Primary Authority Partnerships is available from the Office for Product Safety and Standards.
Payment will be in advance each year. Charging under a Primary Authority Partnership is on a cost recovery only basis as detailed in section O of our fees and charges schedule.
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