Trusted Trader limitations

All members have been assessed by Trading Standards for their suitability to be in the scheme. However, the assessment is based on the information which is available to Trading Standards at the time.

It is not always possible to tell whether the information is complete and accurate. Sometimes a trader will be accepted as a member where they are not suitable.

Members are subject to ongoing checks, including checks at their annual renewal and monitoring of customer feedback. Members’ circumstances may change and the member may no longer be suitable for the scheme. Trading Standards may only become aware of these changes after a consumer has had problems.

Customer feedback is published on the scheme website. This website is managed by an independent company; Referenceline and every effort is made to ensure that the feedback is genuine and accurate. However, false or inaccurate feedback might sometimes be posted on the website. Consumers should look for a long and consistent track record of feedback.

The scheme is intended to provide consumers with information to help them make a better choice. It cannot guarantee that every piece of work will be free of problems.

The contract for work is between the member and the consumer, and the consumer should therefore make their own enquiries and make sure that they are happy with their choice of trader.

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