Harwood Care Charter explained

This Charter is a shared approach to ensuring people who receive care and support services in Norfolk have the high quality services that they want. It sets out principles for how providers should work to ensure people are at the centre of their care and has been named in honour of David Harwood, the County Council Cabinet Member who championed the idea.

Care and support providers who sign up to the Charter are committed to listening to people, responding with their services – or helping to find services which will work – and reporting to commissioners where things work well or could work better.

The Charter – for people using care and support services

Ask the organisation who provides you with care/support whether they have signed up to the Charter. If they have, they should provide you with a copy of the Charter and the card which you can refer to.

How it works

  • Use the Charter leaflet to see the clear, simple statements which explain what organisations who have signed up to the Charter have committed to work towards. Read the Charter leaflet or the Easy Read leaflet.
  • Use the Charter card as a quick reminder of what to expect of your care/support provider and what to do if things go wrong or if you have concerns (your care/support provider should give you this card with their details on it if they have signed up to the Charter). Read the Charter card or the Easy Read card.
  • Use the Quality Standards Framework to find out more about standards which apply to care / support services. Read the Quality Standards Framework or the Easy Read QSF.

Find out more about the Charter from this short introduction by Caroline Fairless-Price who has been dedicated to the development of this Charter:

View a video clip of Caroline Fairless-Price talking about the Charter and how it works or read a transcript.

View a video clip of Caroline Fairless-Price talking about the Charter and keeping services high quality or read a transcript.

Charter signatories

See a list of organisations and individuals who have signed up to the Charter.

If you have feedback about how the Charter is being used, discuss this with the people who provide you with care/support or use this feedback form to contact Norfolk County Council.

This Charter is a shared approach to ensuring people who receive care and support services in Norfolk have the high quality services that they want. It sets out principles for how providers should work to ensure people are at the centre of their care and has been named in honour of David Harwood, the County Council Cabinet Member who championed the idea.

Care and support providers who sign up to the Charter are committed to listening to people, responding with their services – or helping to find services which will work – and reporting to commissioners where things work well or could work better.

The Charter – for people using care and support services

Ask the organisation who provides you with care/support whether they have signed up to the Charter.  If they have, they should provide you with a copy of the Charter and the card which you can refer to.