We commissioned an external review to assess our progress in meeting the standards set out in the 2014 Care Act.
We asked the national Social Care Institute for Excellence (SCIE), an improvement support agency and independent charity, to carry out the review earlier this year. SCIE held focus groups and one-to-one conversations with people who are supported by adult social services, carers, representatives from Norfolk care providers and social care staff among others about their experiences of the support on offer through adult social services. SCIE also reviewed 30 social care cases and went through relevant County Council documentation to reach their findings.
As the review reports, ‘The opportunity now is to build on areas of undoubted good professional practice in Norfolk County Council alongside focusing on some challenging improvement areas, harnessing staff strengths and commitment, and ensuring Care Act principles and duties are core to all the Council’s processes, systems and working styles. The framework to support this continuing journey has been developed in their Ways of Working approach’.