Help from other organisations

Whether or not you are eligible for financial support from us for your care and support, there are organisations which can help:

Search the Norfolk Community Directory

List of information, advice and advocacy organisations

POhWER Norfolk

POhWER Norfolk provides Independent Mental Health Advocacy (IMHA), Independent Mental Capacity Advocacy (IMCA) including Deprivation of Liberty Safeguarding (DoLS) and Relevant Paid Person’s Representative services (RPPR).

All services can be accessed via a direct independent advice and signposting service from 8am to 8pm Monday - Friday.

Age UK Norfolk

Provides information, advice and support on a range of issues.

  • 300 St Faith’s Road, Old Catton, Norwich NR6 7BJ
  • 0300 500 1217

Age UK Norwich

Provides advice and support for older people in Norwich.

  • 60-62 London Street, Norwich NR2 1JX
  • 01603 496333

Citizens Advice

Provides free information, advice and assistance:

  • 03444 111 444

Citizens Advice Regional offices:

Norfolk Citizens Advice

  • Attleborough
    Town Hall, Queens Square, Attleborough NR17 2AF
  • Fakenham
    Oak Street, Fakenham, Norfolk NR21 9DX
  • Great Yarmouth
    2 Stonecutters Way, Great Yarmouth NR30 1HF
  • King’s Lynn Office
    Hanse House South Quay, King's Lynn, Norfolk PE30 5GN
  • North Walsham
    3 St Nicholas Court North Walsham, Norfolk NR28 9BY
  • Norwich Office
    • St Crispin’s House, St George’s Street, Norwich NR3 1PD
    • 01603 273120
  • Wymondham
    • 14 Middleton Street, Wymondham NR18 0AD
    • 01953 713622

Mid-Norfolk Citizens Advice

  • Swaffham
    Community Centre, Camping land, Swaffham, PE37 7RB
  • Holt
    • Kerridge Way, Holt NR25 6DN
    • 01263 713849
  • Dereham
    • Assembly Rooms, Ruthen Place, Dereham NR19 2TX
    • Adviceline: 03444 111 444
  • Watton
    • Unit 2, Ventura House, Norwich Road, Watton, IP25 6JU
    • Adviceline: 03444 111 444

Diss, Thetford and District

  • Shelfanger Road, Diss IP22 4EH
  • 01379 651333 (Diss)
  • 01842 752777 (Thetford)

Equal Lives

Equal Lives provides advice and advocacy on disability rights issues.

  • 01508 491210

Alzheimer’s Society Dementia Support

West Norfolk Deaf Association

Gives free help, advice and support to people with hearing loss.

  • 01553 773399
  • Textphone: 01553 774766


Offers confidential one to one and group support to anyone infected or affected by HIV/AIDS living in Norfolk. The service is designed to meet the needs of people who are HIV positive, offers help and support to their family, partners and friends.

Norfolk Deaf Association

Offers support, advice and information to people with hearing loss and their families.

Deaf Connexions

Aims to provide a range of services to people with varying degrees of hearing loss and to raise awareness. It also provides a specialist advocacy service for deaf people and services for the deaf BSL signing community.

  • 01603 660889
  • Minicom: 01603 661113
  • Textphone: 07932 069352

Opening Doors

A user-led organisation run by people with learning difficulties to support people with learning difficulties.

  • 01603 631433

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