Our social care teams have plans in place. They will always find ways to keep people safe and supported at times of crisis.
If you employ a personal assistant make sure you read our answers to questions about employing a personal assistant
If any information on your care plan has recently changed and you’re unsure that our records are up to date, please make a support needs enquiry online or get in touch by calling our customer services centre on 0344 800 8020.
If you want to suspend or cancel your care because you are isolating, please can you let us know on the number above and let your care provider know. This will help us to manage the information we need to set-up your care again after the crisis period ends.
Please see some frequently asked questions to help you below.
Carers will continue to visit for all essential care - personal care and meals. They might have to combine calls or temporarily cancel less urgent calls, but the care provider should always inform you of any changes.
You'll be informed directly of any changes to your visitation. For example, one visit instead of two. We will continue to pay home care agencies to ensure they are able to operate and that visits continue, particularly for isolated people who do not have any family or friends who can help.
Agencies are also being encouraged to work alongside other agencies to share staff and resources, and ensure that everyone receives the care needed. If you're worried or have a unique situation, please call 0344 0800 8020 and we’ll do all that we can to help.
No visits or care will stop because of financial reasons. Our priority is that our services remain operational. We will continue to pay providers to carry out their services. We'll ensure that people do not have to pay for any care they do not receive.
The current coronavirus outbreak means that we are having to make changes to the way people receive their services. This might affect how much we charge you for them:
If you are worried about being able to make a payment, contact the financial assessment team on 01603 222133 and choose option 1. Or email email@example.com.