Norfolk Adult Social Services is open for business. We are here for you if you need support during the latest national restrictions.
We are trying to do as much of our work remotely as possible. This means we have already scaled back visits for people in their homes, unless absolutely necessary, and are finding new ways to support people via telephone and online video calls.
We will continue to work closely with organisations who provide care on our behalf – care homes, home care, days services and other types of care. We are supporting them to interpret national guidance and follow the best possible infection control practices.
If you have a Direct Payment make sure you read our answers to questions about Direct Payments.
What are we doing?
- We are continuing to stay in touch with people either virtually, by phone or through face to face visits to identify and protect the people who need us most
- We will still work with people in a way that respects individuals, safeguards people and involves them and their families in decision making
- Working with our NHS colleagues to free up beds in our hospitals
- Making sure all our direct payment users are kept up to date with letters, frequently asked questions and information about who key workers are and what the changes to employment law are
What can you do?
If any information on your care plan has recently changed and you’re unsure that our records are up to date, please make a support needs enquiry online or get in touch by calling our customer services centre on 0344 800 8020.
If you want to suspend or cancel your care because you are isolating, please can you let us know on the number above and let your care provider know. This will help us to manage the information we need to set-up your care again after the crisis period ends.
Keep up to date with the national government advice.
Please see some frequently asked questions to help you below.