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Support for carers

Access carer support

Carers Matter Norfolk

Carers Matter Norfolk provides information, advice and support for unpaid carers aged 16+ who care for someone aged 18+. You can visit their website for information or contact them:

  • Call 0800 0831 148 or 07537 417850 (text only). Phone lines are open Monday to Friday 8am-8pm, Saturday 4pm-8pm and Sunday 8am-noon.  
  • Email:

They can help you to continue caring with confidence through a range of services.  

Support and guidance

The Carers Matter Advice Line provides free and confidential information and guidance. There's also community support available via the Carer Connectors team, who can give one-to-one support.

The Pod is an online community for carers providing peer support, information and advice 24 hours a day.


Telephone or online sessions of counselling are available for those with caring-related emotional issues.

Education and training

You can access education and training via an e-learning portal. Topics include first aid, nutrition and diet, managing behaviour and emotional wellbeing. Free education and training sessions for carers’ peer support groups are also available.

Carers handbook

Carers Matter Norfolk also produces a handbook offering advice and information for carers. It covers various topics, including handling emergencies, benefits and looking after yourself and has a list of useful contacts. 

Download the Carers Matter Handbook 2019/2020   

Carers UK

Carers UK provides information, support and other resources for unpaid carers. Find out more about Carers UK

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