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Medicines and prescriptions

Help ease pressure on local pharmacies

Pharmacies are currently under huge pressure to make sure everybody gets their prescriptions and to ensure that everybody visiting the pharmacy is safe.

You should not visit a pharmacy if you have any of the symptoms of coronavirus.

Healthwatch Norfolk have put together some tips on how you can help ease the pressure on pharmacies and their staff.

Don't stockpile

People have been asking for advances on their prescriptions. Excess ordering is creating a huge strain on pharmacies and their staff and creating queues and long waits. Staff have been instructed to politely decline any advance orders.

Check opening times

To allow staff time to process orders, some pharmacies have amended their opening hours. This may create queues, so remember social distancing of 2m (6ft) apart. Check websites or the pharmacy doors to find out what the opening times are.

If you can collect your prescription, do

Avoid requesting a delivery for your prescription where possible to ease the strain on staff and instead collect in person. Only request delivery where you have no-one else to ask.

Be kind

Be polite and thank staff for all they are doing. Don't complain if you've had a long wait. These are difficult times for all and pharmacy staff are doing their best to take care of us.

Vulnerable people who need help collecting their medicines

Clinically extremely vulnerable (CEV) people can arrange help with collecting their medication by:

If you’re clinically extremely vulnerable and haven’t been able to arrange help using the above options, contact your pharmacy to inform them you are clinically extremely vulnerable and need your medicines delivered. They will arrange this free of charge.

If your pharmacy can’t deliver to you and you’ve tried all the options above, please call 0344 800 8020.

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