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Vulnerable people

The coronavirus situation has made many people vulnerable and in need of additional support.

You might be vulnerable or becoming vulnerable if you’re:

  • Over 70 (regardless of medical conditions)
  • Pregnant
  • Experiencing challenges with your physical or mental health
  • Finding it difficult to get help that you need

If you feel vulnerable and need support, please contact us on 0344 8008020. We can tell you about the different types of help available and help you access it.

Extremely vulnerable people

Extremely vulnerable people have a medical condition that makes them extremely vulnerable to coronavirus. If you have been identified as extremely vulnerable, you will have been sent a letter and asked to register.

If you think you're an extremely vulnerable person and have not heard from us, you can register yourself to receive support. Someone else can also register on your behalf.

If you have already registered and are receiving government food deliveries that you’d like to cancel, you will need to re-register and state that you don’t need them.

Further information and register

Changes to advice for extremely vulnerable people

On 22 June, the government set out a series of steps for further relaxing shielding guidance for extremely vulnerable people. These will come into effect on 6 July and 1 August.

Read information about the new guidance on the government website.

General advice and guidance on coronavirus

Even if you don’t fit into a vulnerable category, there is plenty of useful advice and guidance on coping during the coronavirus outbreak on our coronavirus web pages.

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