Cookie Consent by Vulnerable people - Norfolk County Council

Vulnerable people

Extremely vulnerable people

Clinically extremely vulnerable (CEV) people have health conditions which mean they could be at higher risk of severe illness from coronavirus.

New advice from 1 April 2021

Cases of COVID-19 have fallen considerably since the national restrictions and shielding measures were introduced in January.

Rates in Norfolk are currently well below the England average, with good progress made in providing vulnerable people with at least one dose of the vaccine. This includes more than 90% of CEV residents. If you have not yet received your first dose, please contact your GP urgently.

As of 31 March the shielding advice and guidance will be paused. The new national advice from April 1 includes:

  • You’re no longer advised to avoid shops or pharmacies. However, until social distancing rules are eased more widely, you should keep your number of social interactions low and reduce the amount of time you spend in places where you’re unable to maintain social distancing.
  • People are advised to continue to work from home where possible, but if you can’t work from home you should now attend your workplace. Your employer is required to take steps to reduce the risk of exposure to COVID-19 in the workplace.
  • CEV pupils and students should return to their school or other educational settings.

The full advice is set out in a letter you should have received from government in the past week. If you haven’t yet received this letter we have provided a copy for you to read.

Get help and support

Due to the challenges that some people may face coming out of shielding, we want to remind you that we’re still here to help and support you.

You can find out more about the support available after 31 March on this page or calling us on 0344 8008020 - select option 1, then option 4.

Help with returning to work

Separate Government guidance has been issued on how employers can make workplaces COVID-safe. For more information see Working safely during coronavirus (COVID-19) - Guidance - GOV.UK  

The Health and Safety Executive (HSE) has also published guidance on protecting vulnerable workers. If you need support to work at home or in the workplace, you can apply for Access to Work. More information is available on the HSE website: go to Protect vulnerable workers - Working safely during the coronavirus (COVID-19) pandemic

The Coronavirus Job Retention Scheme (furlough) has been extended until 30 September. You may continue to be eligible throughout this period, providing your employer agrees. The Self-Employment Income Support Scheme (SEISS) has also been extended until 30 September.

Download PDF document: Useful information for CEV workers and their employers.

Help with food, medicines, social isolation or general support

If you need help with food, medicines, social isolation or loneliness or just general support, our helplines remain open. Contact us on 0344 8008020 - select option 1, then option 4.

Find out about and get access to the different types of help available, including help accessing food

Supermarket deliveries

If you have already registered for priority access to supermarket deliveries, the seven participating supermarkets will continue to offer priority access until at least 21 June.

Some supermarkets may extend your priority access beyond this date. They’ll be in touch directly to communicate any changes. Even where they choose not to extend priority access, you can continue to book deliveries.

If you’re struggling to find a suitable delivery slot, there may be greater availability of click and collect slots. You could consider booking one of these and then:

  • Ask friends or family to collect your shopping
  • Ask a volunteer to collect your shopping
  • Collect it yourself (you’ll be less exposed to others than doing a shop yourself).

If you do go to the shops yourself, you might want to visit during opening hours targeted at vulnerable customers, or shop at less busy times. You must wear face coverings in all shops unless you are exempt.

Other vulnerable or potentially vulnerable people

If you think you are vulnerable, or might be vulnerable, but do not meet the ‘extremely vulnerable’ criteria, we can still provide support. Contact us on 0344 8008020 - select option 1, then option 4. You might be vulnerable or becoming vulnerable if you are:

  • Aged 70 or over (regardless of medical conditions)
  • Under 70 with an underlying health condition listed below (that is, anyone instructed to get a flu jab each year on medical grounds)
  • Seriously overweight (a body mass index (BMI) of 40 or above)
  • Experiencing challenges with your physical or mental health
  • Finding it difficult to get help that you need
  • Pregnant

General advice and guidance on coronavirus

Even if you don’t fit into a vulnerable category, there is plenty of useful advice and guidance on coping during the coronavirus outbreak on our coronavirus web pages.


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