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Vulnerable people

Extremely vulnerable people

Clinically extremely vulnerable (CEV) people have health conditions which mean they could be at higher risk of severe illness from coronavirus.

New advice from 19 July 2021

All remaining COVID-19 restrictions were lifted in England on 19 July 2021, including those that applied to people who are clinically extremely vulnerable.

If you're clinically extremely vulnerable this change may have come as a great relief, enabling you to socialise and resume the activities you were doing before COVID-19.  However, it may also have created anxiety, causing you to worry about your health and the impact of catching COVID-19.

We want to help you keep safe and support you in reconnecting with life, even if things are not the same as they were before.

Get help and support

We are continuing to offer people who are clinically extremely vulnerable all of the services provided during the shielding and lockdown periods.  We are here to help if you need it.

You can find out more about the support available on this page or by calling us on 0344 800 8020 - select option 1, then option 4.

Keeping safe

Read the current Government guidance for clinically extremely vulnerable people.

Vaccination will reduce the chance of you suffering from COVID-19.  If you are eligible and haven't already been vaccinated, please book a vaccination.

If you have received your first dose, you should still make sure you receive your second dose - this should increase your level of protection.

Read more about getting your COVID-19 vaccination.

As someone who is at a higher risk of becoming seriously ill if you catch COVID-19, you might want to think carefully about taking additional precautions.  This could include:

  • Limiting the close contact you have with people you do not usually meet with in order to reduce the risk of catching or spreading COVID-19. 
  • Meeting people outside where possible
  • Making sure the space is well ventilated if you meet inside - open windows and doors or take other action to let in plenty of fresh air 
  • Considering whether you and those you are meeting have been vaccinated.  You might want to wait until 14 days after everyone’s second dose of a COVID-19 vaccine before being in close contact with others
  • Washing your hands regularly and avoid touching your face
  • Continuing to practice social distancing if that feels right for you and your friends
  • Wearing a face covering. Whilst the legal requirement to wear a face covering has been lifted, the government expects and recommends that people wear face coverings in crowded areas, such as public transport
  • Asking friends and family to take a lateral flow test before visiting you
  • Asking home visitors to wear face coverings

Concerned about your wellbeing?

If you're concerned about your wellbeing because of COVID-19, there is advice for people who are at high risk on the NHS website.

If you're still concerned after reading that advice, or have further questions, contact your GP or clinician.  They will be able to provide you with your advice that is specific to your condition.

Help with returning to work

Separate Government guidance has been issued on how employers can make workplaces COVID-safe. For more information see Working safely during coronavirus (COVID-19) - Guidance - GOV.UK  

The Health and Safety Executive (HSE) has also published guidance on protecting vulnerable workers. If you need support to work at home or in the workplace, you can apply for Access to Work. More information is available on the HSE website: go to Protect vulnerable workers - Working safely during the coronavirus (COVID-19) pandemic

The Coronavirus Job Retention Scheme (furlough) has been extended until 30 September. You may continue to be eligible throughout this period, providing your employer agrees. The Self-Employment Income Support Scheme (SEISS) has also been extended until 30 September.

Download PDF document: Useful information for CEV workers and their employers.

Help with food, medicines, social isolation or general support

If you need help with food, medicines, social isolation or loneliness or just general support, our helplines remain open. Contact us on 0344 8008020 - select option 1, then option 4.

Find out about and get access to the different types of help available, including help accessing food

Supermarket deliveries

Many supermarkets have now stopped offering priority delivery slots for clinically extremely vulnerable people. If your chosen supermarket(s) choose to extend this offer to you, they will contact you directly.

You can continue to book deliveries even if your supermarket no longer offers priority access. You will just need to make sure you book your slots in advance as much as possible, so you can get regular slots.

If you’re struggling to find a suitable delivery slot, there may be greater availability of click and collect slots. You could consider booking one of these and then:

  • Ask friends or family to collect your shopping
  • Ask a volunteer to collect your shopping
  • Collect it yourself (you’ll be less exposed to others than doing a shop yourself)

If you do go to the shops yourself, you might want to visit during opening hours targeted at vulnerable customers, or shop at less busy times. You can choose to wear a face covering when shopping.

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