New mental health services in Norfolk in 2018

From 1 March 2018, we will work with a partnership of local mental health service providers working together to deliver a new mental health service.

Supported living and community enablement

This new service brings together three types of existing services. The existing services are detailed below.

It will support over 700 people at any one time and cost around £2.85 million each year.

The supported living and community enablement service includes:

  • Six supported housing schemes across Norfolk

The schemes support up to 93 people at any one time.

These schemes do not offer permanent homes, but are a stepping stone to increased independence and for most people are not a home for life. These schemes are mostly staffed twenty-four hours a day, seven days a week.

  • Housing related floating support

Currently supports between 330 and 380 people at any one time in their own homes. This service also works with people who are in a mental health hospital bed and who have housing problems, including homelessness.

The range of issues this type of service supports people with, is similar to those covered by supported housing. We fund this service together with NHS Clinical Commissioning Groups (CCGs).

  • Personal assistant services

We purchase these services from a range of organisations. These services support people to manage their mental health and live independently in their own homes.

The services support people with building up their community networks and use of community services. These services support around 190 people at any one time.

Where will the new services be located in Norfolk?

Services have been grouped together in three geographical areas, with an additional community-based intensive support service in the Greater Norwich area. The localities are:

  • West Norfolk CCG area 
  • Central Norfolk (North and South Norfolk and Norwich CCG)
  • Great Yarmouth locality 
  • Greater Norwich (intensive support)

The contracts for the new services were awarded to a partnership of local mental health service providers, involving Together for Mental Wellbeing, West Norfolk Mind, Norwich and Central Norfolk Mind, Great Yarmouth Mind and St Martins Housing. The new contract will start in March 2018.

Find out more

Read more about the new service.

General information about new mental health services 2018

The setting up of the new Norfolk Integrated Housing and Community Support Service, will involve changes for service users receiving services and the staff who provide them.

Read more about the changes to mental health services in Norfolk and frequently asked questions (FAQs) pdf

Mental health services newsletter 1 - November 2017 (pdf)

Mental health services newsletter 2 - January 2018 (pdf)

The setting up of the new Norfolk Integrated Housing and Community Support Service, will involve changes for the staff who provide the services.

Read more about the changes to mental health services in Norfolk and frequently asked questions (FAQs) pdf

General information on what a transfer to a new employer might involve:

You might also want to visit the Norfolk Care Careers website.

This website has been created by adult social services in co-production with the sector, to promote working in care in Norfolk. It has information for potential candidates, highlights stories from people working in the sector and lists job vacancies. It also includes a page dedicated to providers or partners who are recruiting for social care jobs in Norfolk. Once registered, you can upload any vacancies you have free-of-charge. 

If you have any questions or comments regarding the transfer to a new employer, please use the contact details given in the pdf documents above.