Changes to housing related support services

We are reducing our funding for housing related support services and this means services are changing.  Some services will no longer be funded, others will be retained but will need to find efficiency savings, and a new community support model will be introduced. You can read more about the changes here along with advice for people affected by these changes.

What is changing?

The amount we spend on housing related support services will reduce from £10.5m in 2016/17 to £4.7m in 2018/19.  This will be achieved by:

  • Reducing funding for crisis accommodation (hostels) for young people and single adults who are homeless from £4.06m in 2016/17 to £3.25m in 2017/18 – a reduction of 20%
  • Withdrawing funding for:
  • Support in sheltered housing and outreach for older people
  • Floating support (outreach support for those at risk of losing their home)
  • Support to move on accommodation for homelessness and young people’s services (including supported lodgings)

Alongside these funding reductions as part of our Promoting Independence strategy we are committed to reinvesting approximately £1.3m in preventative interventions for older people and those at risk of homelessness (community support model).

Over what timescale will the project be delivered?

The 20% reduction in funding for crisis accommodation (hostels) for young people and single adults who are homeless takes effect from 1 December 2017.

The new community support model is provisionally planned to start in Spring 2018. 

The information below shows when we will cease funding other services.

  • Older People Outreach Support - 31 August 2017
  • Floating Support: outreach support for those at risk of losing their home - 30 November 2017
  • Move-on accommodation for homelessness and young people’s services - 30 November 2017
  • Sheltered Housing Support - 28 February 2018

The Integrated Commissioning Team are working with service providers to deliver the changes.  The team can be contacted on

Why are we making these changes?

The on-going pressures on our budget and increasing, changing demands on adult social care has meant that we have had to look at all of our services, to see how we can do the best for people, with the money that we have to spend. 

As part of our budget setting for 2017/18 we looked at why we support some people living in certain accommodation, like sheltered housing, in a different way to people who have the same needs but live in their own homes. The Care Act says that we have to make sure there are prevention services available in Norfolk, but we can choose how we provide support. We now plan to develop a new community support model that reflects new priorities whilst continuing to provide crisis accommodation (hostels) for those that are most in need.

These changes were developed following extensive consultation and engagement with service providers, stakeholders and service users and took into account the outcome of an Equality Impact Assessment. 

Background paper - Adult Social Care Committee on 23 January 2017 Item 12

Information for affected service users

Where services are being withdrawn service providers are making plans for what this will mean for their service users and we are working with them on this.  In future some people might get help from a different organisation or might receive a service in a different place.  People might get support in a different way or decide to pay for it themselves.  Some people may not receive a service. 

These frequently asked questions for service users provide more information.  Concerned service users should talk to their support worker in the first instance.

Changes to older people outreach support

Changes to sheltered housing support

Norfolk County Council funds other information and advice services which may also be able to help.

Your Guide to Care and Support for Adults 2017-18

Another useful resource to use is the County Council’s Norfolk Directory.

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