If you’re going through a period of crisis or are a vulnerable person, the Norfolk Assistance Scheme can help you get the ongoing support you need.
If you apply for help and are successful, you’ll also receive a voucher to use with one of our partners to get essential household items.
Our partners are local charities focused on helping Norfolk people, delivering goods across the whole of the county and providing high-quality, pre-owned items.
Awards can also be made in crisis situations for small amounts of cash or fuel.
You must be a Norfolk resident aged 16 or over to apply for the scheme and you’ll be asked a set of questions to check if you’re eligible for an award.
You may be eligible if you:
You’ll be assessed to discover whether an award is due, how much you’ll get and what form it will take. If you’re not eligible, you’ll be directed to alternative sources of local help.
See our Norfolk Assistance Scheme policy for more details about the scheme.
You can apply online for the Norfolk Assistance Scheme and we’ve provided some guidance to help you fill out the form.
You can save your application at any point and come back to it later. When you click on the save button it will take you to a page with a PIN number and instructions on how to come back to your application.
Take a note of this PIN number as without it you won't be able to reopen your application and will have to start again.
If you apply online and haven't been contacted after 10 days, contact your support worker or the NAS team on 01603 223392 (Option 5).
To apply for the scheme by telephone, call 01603 223392 (Option 5).
You can also make an assisted application through a network of approved partners.
You can’t make applications in person at Norfolk County Council offices.
You may be able to get help with fuel costs from the scheme during the winter months (October to March). To access this help, please make an application to the scheme.
Contact your fuel supplier straight away if you’re behind with payments of your gas or electricity bills.
Get help if you’re on a pre-payment meter, have run out of credit and need gas or electricity urgently.
You can use a local foodbank, but you'll have to get a foodbank voucher first. The Trussell Trust website explains how to get vouchers and helps you locate foodbanks throughout Norfolk.
If you're from a support organisation and wish to find out more about becoming an approved partner, please email us at firstname.lastname@example.org
If you become an approved partner you’ll have access to: