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Early help and prevention teams

Our teams are based within each district locality in Norfolk. They link closely with early help hubs, to support children, families and professionals.

Partner and community focus team

This team consists of:

  • Partner and community focus team managers
  • Partner focus officers
  • Community focus officers

Partner focus officers:

  • Support professionals working with children and families, in initiating and coordinating the family support process (FSP). This is done through training, coaching and consultation support
  • Work across local early help hubs to support families, so they can access support from local services and communities 

The partner and community focus team does not offer a front line service. They do not work directly with families. However, they are happy to offer advice, guidance and signposting, to organisations who may be supportive to the family’s needs. Support includes:

  • Information, advice and guidance on multi-agency working to professionals
  • Training and development on the Signs of Safety model, and networks for professionals
  • Individual support to professionals who are working with children, young people and their families 

Depending on your training and experience with the family support process, the team can offer telephone or face-to-face support. They can discuss: 

  • Completing assessments and delivery plans
  • Support to role model meetings using the Signs of Safety model
  • Queries over the process and procedures of the family support process 

We ask that all professionals attend free family support process training

You can request support from a partner focus officer support via the request for support form

The team is contactable via local early help hubs.

Community focus officers:

  • Work with local organisations and individuals, to help them build capacity and resilience in communities for children and families
  • Enable local organisations and individuals to have access to information, which supports their work with children and families
  • Enable local organisations and individuals to work together via forums and collaborations

You can contact community focus officers via local early help hubs.

You can also contact them to obtain newsletters and information on networks, relevant to working with children and families in your local areas.

Early Childhood and Family Service (ECFS)

Norfolk’s Early Childhood and Family Service is for all parents and carers with children aged 0-5 years-old. How and where families get support will depend on what they need.

All families can:

  • Access information, advice and support online and by telephone
  • Access groups held in the community. For example, at libraries, community buildings and village halls

If a family needs some extra support, you can refer to the ECFS for Tier 2:

  • One-to-one support
  • Targeted group support. For example, Solihull, circle of security or baby massage
  • Additional support as part of an existing support plan

Family focus team

Family focus managers and family practitioners, offer targeted support to children and families, where children are at risk of becoming children in need (Section 17).

The team of family focus practitioners are located across Norfolk.

The team will:

  • Use the family support process (FSP) framework and Signs of Safety model, to work alongside children, families and their network, when families have more significant and complex worries than those supported within universal services
  • Help to prevent these needs and worries escalating, so families do not need support from higher level services such as social work teams  
  • Provide support with undertaking certain additional assessments. For example, supporting young carers with an assessment on parenting for disabled parents

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