Our Direct Payment Client Service Team (DPCST) can manage the prepaid account on your behalf. We will manage and make payments from your account as requested by you.
We will have online access to view all payments made into or from your prepaid direct payment account.
If you use your direct payment to employ your own staff, please seek advice about employment law and insurance. Our website has all the information you need: www.norfolk.go.uk/dpss. You will be auto-enrolled for independent living insurance through our insurance partner FISH Insurance.
Please do not use your direct payment for anything that is not listed in your plan. If you believe your needs have changed or you would like to agree an alternative use for your direct payment (i.e., increase in care needs, advertising for a PA, etc), please discuss this with your assessor first or contact the Customer Service Team 0344 800 8020. Please note all agreed changes would need to be recorded in your plan.
For more information about the DPSS service, download the DPSS leaflet.