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How to pay for the services you receive

Choosing to receive direct payments to pay for support services and social care can be a positive way of gaining independence and allow for greater choice.

Our preferred method of payment is via a prepaid account which we will set up on your behalf to receive your direct payment money and make payments from.

Self-managed account

If you choose to manage your direct payment account yourself, you will be able to make payments from this account as you would any normal bank account. You can make payments in several ways including card payment, telephone payment and online bank transfer.

Supported account

Our Direct Payment Client Service Team (DPCST) can manage the prepaid account on your behalf. We will manage and make payments from your account as requested by you.

We will have online access to view all payments made into or from your prepaid direct payment account.

If you use your direct payment to employ your own staff, please seek advice about employment law and insurance. Our website has all the information you need: You will be auto-enrolled for independent living insurance through our insurance partner FISH Insurance.

Please do not use your direct payment for anything that is not listed in your plan. If you believe your needs have changed or you would like to agree an alternative use for your direct payment (i.e., increase in care needs, advertising for a PA, etc), please discuss this with your assessor first or contact the Customer Service Team 0344 800 8020. Please note all agreed changes would need to be recorded in your plan.

For more information about the DPSS service, download the DPSS leaflet.

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