Tell us what you think

We want to hear from you!

Here’s what we have done so far to collect people’s views and how you can tell us what you think.

Fill in our online feedback form

We want to make sure that Norfolk’s Local Offer continues to develop to meet the needs of children and young people with special educational needs and disabilities, and their families.

We are constantly reviewing the Local Offer, section by section on a rolling programme. The feedback we receive from you, informs the review and development of the Local Offer and we also use our Local Offer User Forum to test out new ideas. 

We regularly talk to and consult children and young people, their families and local organisations that support them. We want to make sure that Norfolk’s Local Offer provides all the necessary information in a way that is easy to understand.

We want to hear what you think about:

  • The quality of services in Norfolk for children, young people and their families
  • If there are any gaps in services
  • How easy the information in the Local Offer is to find and understand
  • How the Local Offer has been developed or reviewed

To let us know your views please fill in our online feedback form. The County Council sometimes works in partnership with other organisations to provide services, so please be aware we may need to share your information with them.

All the feedback we get, along with our work with children and young people, their families and local organisations will help us to improve Norfolk’s Local Offer in the future.

We will publish a summary of the comments we receive each year. The comments we publish will be anonymous.

Annual summary of comments

We published our annual summary of comments received from or on behalf of children with SEND or disabilities and their parents, and young people with SEND or disabilities, in September 2016.

Local Offer spring 2017 consultation

Norfolk County Council is very interested to know how people currently use the Local Offer website and who they would like to see it developed in the future.

We are organising a series of events across Norfolk so that you can come and give your views. The dates and venues booked are as follows:

  • 24/02/17 - King's Centre, Great Yarmouth
  • 28/02/17 - West Norfolk Professional Development Centre, King's Lynn
  • 03/03/17 - Fakenham College
  • 07/03/17 - Ayton House, Wymondham
  • 15/03/17 - Green Britain Centre, Swaffham
  • 21/03/17 - Norwich Professional Development Centre
  • 28/03/17 - The Bell Hotel, Thetford (provisional)
  • 30/03/17 - The Atrium, North Walsham

Three sessions will run each day at the following times: 10am-12pm, 1pm-3pm and 4pm-6pm. If you would like to book onto one of these events, please email send@norfolk.gov.uk.

Survey and focus groups

Since Norfolk’s Local Offer launched on 1 September 2014 we’ve continued to make changes and improvements to make it easier to read and find the information you need.

In spring 2015 we asked what you thought of the Local Offer website. Is it easy to find what you want? Is it well written and clear? We asked you to tell us by completing our online SMART survey.

We also asked what you thought of the speech and language service in Norfolk and so our survey included some extra questions for those affected personally or who have a child who has speech and language needs. The survey closed on Friday 27 March 2015.

We also held a series of group discussions with young people, families and professionals to talk about the website during March. This enabled us to gain more detailed information as people were able to share their thoughts in their own way.

You can see the results of the consultation here and this has helped us to plan our development work for 2015/16 which will focus on improving the accessibility of the Local Offer and working to create a new children and young person’s section of the Local Offer.

We plan to have another full consultation about the Local Offer during summer 2016 so that you can tell us how we have been getting on.

User testing

In August 2014 we ran a series of user testing focus groups which gave families and professionals the chance to tell us what they thought of the test site before it launched. You can find out what we did as a result of this feedback in You said, we did