We teach over 5,000 learners a year across our programmes and it is our utmost priority that we keep the show on the road and keep teaching as many people as possible using technology and distance learning.
In order to allow us time to ramp up our online teaching, we will be postponing all our classes for one week whilst we get equipment and training to our staff and amend materials to reflect new teaching methods.
At the same time, based on the latest guidance about managing coronavirus, and in order to protect both our staff and learners, we are ceasing the classroom delivery of our courses from Wednesday 18 March. This includes all classes due to take place on Wednesday.
After this week, we will re-commence every course that we can, using online and distance learning methods. Your tutor will be in contact with you to explain how this will work and what you need to do.
For those on an apprenticeship, it is business as usual, except that all workshops, teaching and assessment will be online. If the company that you work for temporarily shuts down, we are able to extend end dates to support this break in learning. Please make contact with your assessor to discuss this further.
Following government guidance on gatherings of people, unfortunately all exams between now and Easter will be cancelled with immediate effect. Your tutor will be in contact with you as this situation develops and things change. We appreciate this is very disappointing for all our learners who have worked so hard to prepare for these exams, and that this will cause anxiety for many, but we hope you will see this as an opportunity to revise further and access online support.
In some cases we will not be able to continue your class, for example pottery, silversmithing and some painting and drawing classes. As such, we will be offering learners the option to retain their booking/remaining sessions on their account as a credit, or receive a refund. Once again, your tutor will be in contact with you to arrange this.
Your tutor will be in contact with you, and, if you don't wish to continue online, we will issue you a refund where you have paid a fee for the course.
Where we do have to cancel your course, your tutor will contact you and ask whether you would like to retain a credit on your account or receive a refund.
Once the tutor has spoken with you and received your feedback, they will advise the admin team as to which action to take and refunds and credits will be actioned.
Learners on leisure and hobby courses will only receive a refund or credit for sessions that have been cancelled.
For leisure and hobby courses only:
At the moment, we have been issued no guidance that far in advance except for those who are over 70 or who fall into the vulnerable category outlined by government, who will be told to self-isolate for 12 weeks.
If you are in this category, please email firstname.lastname@example.org and advise us in writing to this effect and tell us your name, phone number and the course you are booked onto. We will cross reference your details and issue you a refund.
For all other learners, we are keeping an eye on the next stages of government guidance and will update you in due course as to whether the course will be running.
For all other courses:
We are focused on delivering everything online and via alternative methods of delivery. Tutors will be in contact to provide details of how to access this.
Social media – please follow us on social media to keep up to date with all messages, the development of our online programmes and how to access them. You can also send messages to us on Facebook, however please bear in mind that it may take us longer to reply at this time.
Telephone: please do not contact our call centre, we are experiencing an unprecedented number of calls and need to protect front line call resource to handle social care and other emergency calls for the foreseeable future.
Wensum Lodge will be closed for this period so please do not visit the site during this time.
For existing learners – tutors will be in touch to discuss the continuation of the programme or credits/refunds where applicable.