Frequently asked questions by users of post16 transport.
Your travel pass is a smartcard that you’ll need to use on every journey you take. It contains information about what routes you can take and when it expires.
Touch your card against the machine as you get on the bus or show it to the driver if there is no machine.
The travel pass is only valid for return journeys to school or college on the morning and afternoon services allocated.
Your smartcard can be replaced if it’s lost or stolen and cancelled remotely to stop someone else using it. A replacement pass costs £10.
If the red light flashes, your pass is invalid. It has either been cancelled or it has expired or you are travelling on the wrong bus. The driver can print out the reason for this for you. You cannot travel with an invalid pass, so will have to pay the appropriate fare or board the correct bus. To renew your travel pass, apply on the Post16 transport page.
If the pass is not recognised and there is no light or sound from the machine this means the chip in the card has been broken. Smartcards are robust if taken care of. However, just like a bank card, if a smartcard is bent too far or cut into the chip inside will break. If your pass has been broken you cannot travel unless you pay the appropriate fare. Visit Replacement passes for more information.
Students should return home if their transport is more than 30 minutes late. Parents should make sure that vulnerable students have someone to contact if they need help.
Check operator websites and social media to see if there are any service disruptions.