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Support for parents and carers

Learning at home

The latest national lockdown means many children are learning from home again with parents/carers supporting.

This time around, schools are expected to provide a full curriculum experience. Teachers are available to help children as they learn.

Depending on your child’s age, you are not expected to support their learning as much as the first lockdown. You do not need to teach your child curricular subjects.

Children can watch lessons online or on television, and work through the resources their school has sent them.

How you can help your child

  • Make sure your child can access their learning sessions and resources
  • Check your child knows how to contact their teacher if they need help. Encourage them to chat with their teacher on the platform they’re working on, such as Google Classroom or Class Dojo.
  • Try to keep your child in their usual school routine – make sure they start their work at the beginning of the school day.
  • Get them to take regular screen breaks to play and exercise which will help release pent up energy and improve concentration. Find quick activity ideas themed by day of the week.

Schools know parents and carers are trying to manage home-schooling with their own work, and you are not teachers. Ask your school for help if you need it.

If your child finishes their set schoolwork, go to our children and families section to find other activities to keep them busy.


Speak to your child’s school if you need support with technology. Schools have access to laptops and other equipment to support home-learning. They can apply for more equipment if needed.

Schools can also request free mobile data for families who need it for home-learning.

Health and wellbeing

Being at home can be an anxious time for you, your children and young people.

Supporting children and young people

Children and young people aged 0-25 don’t need a referral to access urgent mental health support.

Support for parents/carers

  • Text Parentline on 07520 631 590 if you're concerned about your child’s emotional health and wellbeing
  • Just One Norfolk and Just One Number offer support and advice for parents and carers. To get help:

In an emergency, always call 999.

Support for food and finances

Go to our free school meals page for information on how school meals work during the national lockdown and holidays. You can also contact your school for information.

Go to our accessing food page for other ways to get help with food.

Our COVID Winter Support Scheme helps families who are struggling with bills and food because of coronavirus.


With more children at home, there are concerns people at risk can’t get the help they need.

Police, schools and children’s services have measures in place to keep children safe, but they are keen that people in communities get in touch if they are worried about a child or family.

If you have concerns, contact Norfolk County Council on 0344 800 8020. In an emergency contact the police on 999. 

In a non-emergency contact the police on 101.

Visit our staying safe section for more information.

Cyber safety

With children and young people relying on their technology for home-learning and entertainment during coronavirus, it’s important to have conversations about online safety and what to do if something goes wrong.

Thinkuknowhow have 15-minute activities that families can do to support their child’s online safety. Topics includes cyber security, social media and online gaming.

They have produced home activity packs for children aged 4 to 14+. Parents/carers can also watch videos on different online safety topics.

Go to UK Safer Internet Centre for more online safety tips, advice and resources.

Further help and support

If you need extra support for your child or family, or you are concerned about the safety of a child, contact us on 0344 800 8020.

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