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Support for carers

Sign up for a carer's emergency card

If you're caring for someone over the age of 18 it's important you get a carer's emergency card. This will ensure that that person will be safe if you're caught up in an emergency.

How to get a carer's emergency card

Create your carer’s emergency plan online. This is a set of information that includes: 

  • Details about the person you care for 
  • The things you do to help them 
  • Names of emergency contacts 

If you're unable to fill in the online form, call us on 0344 800 8020 (textphone 0344 800 8011). 

We'll send you a carer’s emergency card (the size of a small credit card) which you should carry with you at all times.

The card states that you’re a carer and that someone is relying on you to keep them safe and well. It also shows your Emergency Plan number and the emergency helpline number. 

What happens in an emergency? 

You, or someone on your behalf, should call the emergency helpline number and give the number of your Emergency Plan. 

The emergency helpline service will contact your named emergency contacts. Your contacts can then help the person you care for. 

The service will help even if they cannot reach your named contacts or you do not have any people who can help nearby. We'll provide an initial response, to allow enough time to plan what will need to happen next.

If the emergency continues for longer, then we may have a conversation about the on-going needs of the person you are caring for. 

The emergency services know what to do if they see your carer’s emergency card. 

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