Norfolk First Response Coordinator (CCO)

Norfolk First Response have Coordinators (CCOs) working in the Swift Response Service, in the referral hubs, at Benjamin Court and at Grays Fair Court. The Coordinators in locality work Monday to Friday, all others work alternate weekends and bank holidays on a rota basis.

What you'll be doing

All the CCOs supervise and line manage a team of either Reablement Liaison Officers or Support Workers but other responsibilities vary, depending on the setting.

The main parts of the job include:

Locality and central hub

  • Leading and supervising a team of RLOs
  • Providing advice and support to triage incoming referrals and deployment of support workers
  • Maintaining rotas and ensuring cover for RLO absence
  • Ensuring the electronic monitoring system for scheduling (Cygnum) is being used efficiently to deploy staff

Swift Response

  • Leading and supervising a team of Unplanned Needs Support Workers (Swifts & Night Owls)
  • Maintaining rotas and ensuring cover for Swift & Night Owl absence
  • Ensuring that the Support Workers have the required training for their roles
  • Being responsible for ordering, servicing and maintaining any equipment including, PPE and moving and handling equipment

Benjamin Court and Grays Fair Court

  • Leading and supervising a team of Reablement Support Workers
  • Maintaining rotas and ensuring cover for Support Worker absence
  • Work with the support worker team, providing care to service users as required
  • Maintaining service user records

About you

What you’ll need:

  • Experience of supervising staff
  • Good organisational skills and ability to make decisions
  • Ability to communicate clearly both in writing and verbally
  • Flexibility in working hours
  • General administration experience
  • Ability to remain calm during high pressure times
  • An awareness of Health & Safety legislation