Unplanned needs response worker (Swifts and Night Owls)

Unplanned needs response workers work in teams of 2, based in an office, and can be called out to visit people in their own homes who have an unplanned social care need. 

What you'll be doing

• Helping people who have fallen but are not injured
• Visiting people who usually manage alone who need help with personal care as a one-off
• Helping people who have got stuck in a chair or on the toilet
• Sitting with a person when the family member who usually cares for them is unable to care for them, until another arrangement can be made
• Visiting to check on people where they can't be raised by an alarm provider

The details of the visit are recorded in our social care database, Liquid Logic, on return to the office.

Swifts work during the day and Night Owls at night. Our teams have a pool car with equipment to help in a social care emergency.

About you

What you’ll need:

• To be keen, passionate, helpful and able to show empathy
• To want to learn new skills
• A full driving licence and a car available for work
• To be able to work flexibly including evenings and weekends
• To be hardworking and committed to supporting others
• Good communications skills
• To be a team player
• To be able to offer reassurance to people and remain calm in emergency situations

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