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Library service coronavirus update

Borrowing, reserving and returning

Browse and borrow

You can check items out on your phone using the Spydus app or use the self-service kiosk.

Find out more about using the self-service kiosks

Watch a YouTube video on how to use the mobile Spydus app

Select and collect

You can pre-order a selection of up to 10 books for adults, young adults and children by using the online form at or call 01603 774777.

Books will be available within three working days (Monday to Friday), or the first day the library is open after that.

You can speak to a member of library staff on the phone from 10am-6pm Monday to Friday and 10am-4pm on Saturday.

Grab and Go book bags

Each bag contains a pre-selected collection of books for adults and children of different ages. You can check out the entire bag at once using the self-service kiosk.


You can return items through the drop box or self-service kiosks.

Any items out on loan are still being automatically renewed until further notice. You will not be charged any additional overdue or renewal fees.

Reserving specific books

You can pick up reserved items that are ready to collect. Please be aware:

  • Some of our stock is being used to create Grab & Go bags, so may not be on library shelves
  • Some library materials are in temporary storage and not available to borrow

Sorry, we are not able to take requests for inter-library loans yet.

Requesting books for reading groups

We've added 65 new titles to our Reading Group Collection - recommended reads perfect for book club discussions.

If your group would like a copy of the list, plus tips on making the most of your book group library card, please email

If you’d like to reserve titles for your book group…

  • First check the list of available titles online
  • Draw up a shortlist of two or three titles that you’d like
  • Have your book club card at the ready
  • Call the Library staff on 01603 774777 (10am-6pm Monday-Friday and 10am-4pm Saturday) or visit local library

Staff will then place the reservations, add the £1.80 reservation fee for the first three copies to your library card for payment.

If your group has signed up for email notifications, then you’ll hear when the books are ready to collect.

We also have an eBook collection on our Overdrive website which is perfect for book club discussions. The collection contains 50+ titles carefully chosen by library staff and available to download at any time.

Find out how you can borrow eBooks free of charge using your Norfolk library card and read more about the Libby app.

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