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Using your library account

If you’re an adult, you can borrow up to 15 books, four children’s non-fiction books, six eBooks, six eAudio books, 15 spoken word items, 10 music CDs, two Blu-ray DVDs, six DVDs, and two console games, up to a total of 54 items altogether.  Borrowing information for children and other borrower categories may vary.  Ask a member of staff for details.

Our eMagazine service lets you download an unlimited number of copies.

You can access eBooks, eAudiobooks and eMagazines by using your PIN to log-in to our online library services too - you'll get your PIN when you join the library - no further registration required.

Loan periods and charges

You can borrow books for three weeks from any library in Norfolk free of charge.

Magazines and eBooks are also free of charge.  The loan period for eBooks is a maximum of three weeks.

There is a charge for DVDs, CDs and cassettes.  You can borrow them for one-week periods, except for top titles, which have a two-day loan period. They can’t be renewed. Read more information about borrowing DVDs, CDs and cassettes.

Returning items

You can return books and other items (including DVDs and CDs) to any Norfolk library, whether they’re overdue or not.  The self-service kiosks at our all libraries can make checking out and returning items much quicker.

Renewing, reserving and checking your account

You can renew books up to three times, as long as no-one else has requested them.  You can renew online, in person at any library, or by phoning our renewals line on 0344 800 8020 during weekday office hours.

To renew or reserve books online, or to check your account, you’ll need to know your library card number and your PIN number.

If you forget your PIN

If you don’t know your PIN, fill in our online form and we'll send you an email with a link for resetting your PIN.

Pre-overdue notification service

Sign up to our pre-overdue notification service and we’ll send you an email reminder three days before your items are due back.  You can set this up in the personal details section of your online account. (If you’ve already signed up and aren’t getting your notifications, check your spam or junk folders.)  

Please note that this is a courtesy service only, and it remains the responsibility of the customer to return any borrowed items by the due date.

Responsibilities of cardholders

You are responsible for everything borrowed on your card, and for any charges.

You must only use your own card to log onto library computers.

You must not lend your card to other people so that they can use library computers.

You may lend your card to friends and family for some things, for example if they are collecting a reserved item for you.

Cards are limited to one per account holder.  Any attempt to obtain additional cards on purpose is a breach of our byelaws and may result in one or all cards being suspended.

If you lose your card, you will remain responsible for your account until you have reported the card missing to the library. We may charge you for a replacement.  Read more information about lost or damaged library cards.

If you change your name or address, let a member of staff know. You’ll be asked to re-register every three years to confirm that your contact details are still up-to-date.

Charges for lost and stolen items

We may charge you to replace lost or stolen items. Read more information on the library charges page.

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