Using your library account

Adults can borrow up to 15 books, 4 children’s non-fiction books, 6 eBooks, 6 eAudiobooks, 15 audiobook CDs, 10 music CDs, 2 Blu-ray DVDs, 6 DVDs, and 2 console games, up to a total of 54 items altogether.  Our eNewspaper and eMagazine services let you download an unlimited number of copies.

Borrowing information for children and other borrower categories may vary.  Ask a member of staff for details.

Access eBooks, eAudiobooks, eNewspapers and eMagazines by using your library card number and PIN to log-in to our online library services. You'll get your PIN when you join the library.

Loan periods and charges

You can borrow books, magazines, eBooks and eAudiobooks for three weeks free of charge.

Adult audiobooks, language courses and educational DVDs can be borrowed for three weeks, for which there is a hire charge.

There is a hire charge for borrowing entertainment DVDs, music CDs and console games. You can borrow them for one-week periods, except for top title DVDs which have a two-day loan period. They cannot be renewed.

See our full list of library charges.

Returning items

You can return books and other items (including DVDs and CDs) to any Norfolk library, whether they’re overdue or not.  The self-service kiosks at our all libraries can make checking out and returning items much quicker.  You can return items outside of opening hours at most of our libraries - check whether your local branch has an out of hours drop box.

Renewing, reserving and checking your account

You can renew books up to three times, as long as no-one else has requested them.  You can renew online, in person at any library, using our mobile app, or by phoning our renewals line on 0344 800 8020 during weekday office hours.

To renew, reserve or check your account online or in the app, you’ll need to know your library card number and PIN.

If you forget your PIN

If you don’t know your PIN, fill in our online form and we'll send you an email with a link for resetting your PIN.

Email reminder service

Sign up to our email reminder service and we’ll send you an email three days before your items are due back.  You can set this up in the personal details section of your online account. (If you’ve already signed up and aren’t getting your notifications, check your spam or junk folders.)  

Please note that this is a courtesy service only, and it remains the responsibility of the customer to return any borrowed items by the due date.

Responsibilities of cardholders

You are responsible for everything borrowed on your card, and for any charges.

You must only use your own card to log onto library computers.

You must not lend your card to other people so that they can use library computers.

You may lend your card to friends and family for some things, for example if they are collecting a reserved item for you.

Cards are limited to one per account holder.  Any attempt to obtain additional cards on purpose is a breach of our byelaws and may result in one or all cards being suspended.

If you lose your card, you will remain responsible for your account until you have reported the card missing to the library. We may charge you for a replacement.  Read more information about lost or damaged library cards.

If you change your name or address, let a member of staff know. You’ll be asked to re-register every three years to confirm that your contact details are still up-to-date.

Charges for lost and stolen items

We may charge you to replace lost or stolen items. Read more information on the library charges page.