We are making changes to the way we tell you about items you have borrowed that have become overdue.
From 15 May we will issue the first reminder that your items are overdue six days after the due date, and this alert will be by email only.
If the item is not returned, a second reminder will be sent after 21 days and a third and final reminder after 42 days, using whichever method you have set in your account preferences.
Accounts are locked after 56 days, then cleared for use again once items are returned and any outstanding charges settled.
Why we are making these changes
We are reducing the overall number of letters that we send out (for customers who choose to be informed in this way) to simplify the process and reduce postage costs.