My Norfolk account help
Problems with your account
If you have problems signing in, check that you are entering your password correctly. It needs to be entered exactly as you did when you registered, including any capital letters.
If you are locked out of your account
If you try the wrong sign in details too often you will be locked out of your account for a while. This is done to protect your account. You'll be able to try again after an hour.
If you have lost or forgotten your password
You can reset your password using the Forgot your password? link on the sign in page.
If you have a problem with an order, application, or request
If you are having problems with your My Norfolk account, a payment, or a webform then please provide us with information to help us investigate and resolve the problem. Complete the online form.
Deleted or missing account or information
Under data privacy laws we must delete personal information if it's no longer needed. So old requests may be deleted from your account. Different types of requests may be deleted at different times. If your enquiry has been deleted you can make a new order, application, or request.
We also delete accounts older than one month if they haven't been used for a request. If your account has been deleted you can set up a new My Norfolk account. Find out how to register for an account.
Fostering and adoption
If you have a problem with your Children's Services online account, check our Children's Services online account guides for more information.
Need more help?
If you still have questions about your account, contact us and we'll help.