My Norfolk account help

Register for an account

To register for a My Norfolk account, click the Sign up now link on the sign in page.

Verifying your account

Enter your email address then click the Send verification code link.

This will send a code to your email address.

You'll need to enter this code in the form, and then click the Verify code button before you can complete the form and create your account.

If your code doesn't arrive, check your spam or junk email folders.

Choosing your password

To protect your information, your password must be 8-16 characters long. It must contain a mixture of at least three of these types of characters:

  • Lowercase characters (a, b, c)
  • Uppercase characters (A, B, C)
  • Numbers (0-9)
  • One or more of the following symbols: @ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ` ~ " ( ) ; .

Activating your account

After you've created your account you'll be asked to fill in a form with some personal details, including your phone number and address.

Before you can use your account, you'll need to confirm that you have read our terms and conditions and let us know if you’d like to receive updates from us about our services.

Once you've activated your account you will be able to sign in using the email address and password you registered with.

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