My Norfolk account help
Your requests and reports
You can see requests or reports you've made using My Norfolk by signing into your account.
Payment problems
When you pay for a service using MyNorfolk you should receive an email from us confirming that we've received your payment. If you have a problem it's worth checking your emails and also your bank or building society account to see if payment has gone through.
If you have any problems with payments, or if you don't receive the item you paid for, contact us and we'll help you.
Missing reports and requests
Under data privacy laws we must delete personal information if it's no longer needed. So you may notice that some old closed requests have been removed. You can always make a new order, application, or request.
Updating your reports and requests
You cannot update or cancel your report or request using your My Norfolk account. Contact us and we'll help you with any changes you need to make.