A digital resource for unpaid carers

16 June 2017

At a click of a mouse, carers in Norfolk will have free, 24/7 access to the Digital Resource for Carers, an online environment that hosts a range of resources to help carers manage care and caring.

Norfolk County Council in partnership with Norfolk’s five Clinical Commissioning Groups are joining forces with national charity Carers UK to offer support to carers via an online platform that can be accessed 24/7.

The aim of this initiative is to provide the right tools and information for carers to stay well and independent. Recent research shows that there are 94,000 unpaid carers in Norfolk who make an enormous contribution.

Consulting with carers throughout the process has ensured that the suite of resources has been designed to work effectively to support their independence and resilience in their caring role.

The County Council’s Chairman of Adult Social Care, Bill Borrett said: “This is a very valuable resource, especially for people who do not engage with commissioned or statutory services. 

“Having the right information and advice readily available online will help to support carers who, in the past, have been unsure of where to go.  Reaching them before they hit a potential crisis point is very important. To identify what someone needs early on to prevent, reduce and delay the need for more traditional forms of care, whether that is for the person receiving care or the carer themselves is a very powerful tool.”

Queens nurse and chair of NHS NORWICH Clinical Commissioning Group, Tracy Williams said: “We know that carers are very often family members that give up so much to look after and care for their loved ones which can include work, hobbies and other social activities.  We all certainly admire and totally respect the vital and often hidden role that carers undertake within families and in our communities in caring for their loved ones.  Carers are often under a huge amount of strain and are unsung heroes in my opinion.  I hope that this new online digital resource can in some way go towards helping many carers find further help and support in the care and caring that they do for their loved ones.”

The Digital Resource for Carers includes:

  • About Me: building resilience for carers: an e-learning resource that helps carers identify and build networks of support and promotes self-care.
  • Jointly: a care co-ordination app for people sharing care – among others offers group messaging, task, calendar, medication and contacts management.
  • The role of good nutrition when caring for someone: an e-learning course that aims to help carers understand the role of nutrition both for themselves as well as the person they are looking after.
  • Upfront Guide to Caring: a simple assessment tool to guide people new to caring or seeking support for the first time to navigate the Carers UK website.
  • Looking after someone: Carers Rights Guide: which helps carers understand their rights as a carer and where to go for financial or practical help.
  • Being Heard: a self-advocacy guide for carers: which helps carers develop the skills to self-advocate.
  • Technology and care: a suite of resources on technology-enabled products and services that can support care and caring
  • + links to local information and support for carers in Norfolk

To find out more about the Digital Resource for Carers visit carersdigital.org and create a new account by using code DGTL7862. 

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