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Celebrating the launch of the Carers Charter

30 November 2018

Two young carers from Magdalen Gates Primary School in Norwich were the stars of the show when they launched the Carers Charter today (30 November) at County Hall.

Harvey and Missty are members of an after-school club, Care Rangers, which has been set up so that they can take fun-time out with other carers to do lots of activities, trips and outings.

The event coincided with Carers Rights Day, a national campaign which brings unpaid carers, organisations and local communities together to help carers understand their rights.

Chairman of the Carers’ Charter Group, William Armstrong OBE, said:  “The adoption of the Charter by the County Council is a bold, innovative and radical move designed to improve the lives of carers.  They constitute an enormous and largely hidden resource saving the public purse billions of pounds a year.

“They are very special people who are caring for loved ones who, without that care, would simply not be able to cope.  They deserve not only recognition and respect but rights and we are determined that they will be given them.”

The other focus areas of the Charter are ‘Carers in Education’ and ‘Carers in the Community’

Chairman of Norfolk County Council’s Adult Social Care Committee, Cllr Bill Borrett said:  “I am very excited, this launch is just the beginning and Norfolk County Council are fully committed to make this Charter succeed by encouraging other employers and the wider community to support unpaid carers.

Norse Group’s Director of Operations, Nick Maddox said:  “We are delighted to be part of this launch and to be the very first company to sign up to the Carers Charter is a real honour.  It is essential that our managers are well trained and skilled to talk with carers about their caring roles at home to take suitable action, when necessary.”

Guests included young carers from Magdalen Gates Primary School, representatives from the Carers Council, Carers Matter Norfolk, Carers Trust and the County Council.

A carer is someone who provides unpaid support and care on a regular basis to a relative or friend who, due to frailty, illness or disability, would not be able to live independently without them.  Carers are not paid care workers.

Carers Matter Norfolk offers a range of services, including a seven day a week advice line offering information, advice, guidance and listening support; one-to-one support in the community, advocacy and support planning which helps to improve a carer’s connectedness to their community and reduce social isolation.

In addition, emergency planning support, telephone and online counselling for caring-related emotional issues and an education and training to enable carers to care with confidence and keep themselves and the person they care for well.

For more information visit

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