Cookie Consent by PrivacyPolicies.com Successful launch of new service helping to get the right support to families first time - Norfolk County Council

Successful launch of new service helping to get the right support to families first time

07 March 2019

A new service set up to improve how agencies in Norfolk work together to keep children safe is reporting early success.

Norfolk County Council created the new Children’s Advice and Duty Service (CADS) to help ensure that all children are getting the right support, as soon as safeguarding concerns are raised.

By ending written referrals and introducing a phone consultation between experienced social workers and other professionals, support can get to families earlier and the council can reduce unnecessary social work assessments and focus on children at greatest risk.

A three-month review of the service has found that since launching, there has been:

  • A 53% increase in telephone calls and conversations
  • A reduction in assessments of 20% 
  • A more than doubling of assessments that now go on to require a social work service
  • An 87% positive response rate from partner agency surveys and regular reporting of a much improved experience from those raising concerns

Cllr Stuart Dark, Chairman of the Children’s Services Committee at Norfolk County Council, said: “The launch of CADS in Norfolk has been among the most successful nationally.

“It’s part of our £12m transformation programme in Children’s Services, aimed at getting the right help to families as early as possible.

“By reducing unnecessary assessments, we’re making sure that social workers can help the children and families that need us the most and getting alternative early help available to those who don’t need a social worker.”

Social workers in CADS provide advice and support to other professionals who are worried about a child, talking through the risks and strengths within families and agreeing together who is best placed to meet the child’s needs.

Norfolk County Council worked with national expert Professor David Thorpe to develop the new service.

Prof Thorpe has worked successfully with other high-performing councils in England, where both unnecessary assessments have reduced and local partners work together more successfully to meet the needs of children.

An update on CADS will be presented to members of the Children’s Services Committee at Norfolk County Council on Tuesday, 12 March.

Members of the public who have concerns about the safety of a child should continue to call the same number: 0344 800 8020. If it as emergency, dial 999.

Latest News

  • Health and Wellbeing Board thanks all those involved in the pandemic response

    09 July 2020
    At a virtual meeting held at 10am yesterday (Wednesday 8 July), the Board reviewed reports into the response to the pandemic across the Health and Care System in Norfolk.

  • Norwich Western Link consultation to launch later this month

    08 July 2020
    Norfolk County Council is planning to launch a public consultation later this month as part of its project to create the Norwich Western Link, a new 3.8 mile dual carriageway road between Broadland Northway and the A47.

  • Council leader welcomes Chancellor's statement

    08 July 2020
    Reacting to Chancellor of the Exchequer Rishi Sunak's £30 billion package of measures, county council leader Councillor Andrew Proctor said: “I welcome the Chancellor’s £30 billion plan to help our economy recover from the pandemic.

  • Could you be a Norfolk firefighter?

    06 July 2020
    Residents across Norfolk looking for a rewarding new career are being invited to apply to become whole time firefighters.

  • Donations see hundreds of vulnerable families receive help keeping their children busy over the summer

    06 July 2020
    Norfolk County Council, in partnership with the local districts, asked local businesses if they could help support children with learning at home, and helping them stay busy over the summer months. The response has been fantastic, with donations from more than fifteen businesses providing enough for hundreds of children and families. Each donation however small has been warmly received and will be distributed amongst children and young people of different ages. Packs might include games, art resources, stationery and toys.

  • New North Norfolk specialist school moves another step closer

    02 July 2020
    A proposed new specialist school which will provide up to 100 new school places for children and young people with autism in North Norfolk will be run by specialist academy trust, SENDAT - as confirmed by the Department for Education.

  • Norfolk libraries to begin reopening next week

    02 July 2020
    Norfolk’s libraries will begin to reopen from Monday, with safety measures in place to keep staff and customers safe.

  • Economic Recovery Restart Plan is launched

    30 June 2020
    An ambitious plan to get the economy of Norfolk and Suffolk back on its feet in the wake of Covid-19 has been launched.

  • New Deputy Lieutenants for Norfolk announced

    29 June 2020
    Her Majesty The Queen has approved the appointment of two new Deputy Lieutenants for the county of Norfolk.

  • Think before you park

    29 June 2020
    Residents across Norfolk are being reminded to think carefully before they park, following a fire in Great Yarmouth where crews struggled to access the building.

Was this webpage helpful?