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Bus Station refurbishment coming soon

19 December 2019

Bus passengers will see a number of improvements to Norwich Bus Station in the new year as a major improvement project gets underway.

The Transport for Norwich partnership are delivering a programme of improvement works at Norwich Bus Station to enhance the experience for passengers and improve the existing facilities.

Work will include a full refurbishment of the toilets and waiting areas, with external improvements to lighting and additional outdoor seating.

The project will also see trials of new technology including the introduction of voice-activated bus service information in real time to assist passengers.

Work will commence on Monday 6 January and is expected to finish late April 2020.

Cllr Martin Wilby, Norfolk County Council’s cabinet member for highways and infrastructure and chair of the transforming cities joint committee said: “I’m delighted to see work get underway which will deliver improved facilities for everyone using the station and would like to thank passengers for their patience whilst work is carried out.

“This project is an important step in our wider long term improvement plans for the city’s public transport infrastructure which we hope to develop further in the new year should we be successful in the next round of government funding.”

Disruption during works will be kept to a minimum and should not impact on the timing of bus services, but passengers are advised to pay attention to bus stop information screens and look out for any service updates from bus operators.

Temporary toilets and signage will be in place at the station while work is carried out by our appointed contractor Pentaco Construction Ltd.

This project has been funded through the first phase of the Department for Transport’s Transforming Cities Fund, with a further funding announcement expected in March 2020.

Further project updates will be provided at

Transport for Norwich is a partnership between Norfolk County Council, Norwich City Council and the district authorities of Broadland and South Norfolk.

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