City’s roads management team set to transfer to Norfolk County Council

28 February 2020

All 6,000 miles of Norfolk’s county roads are set to be managed by a single service from 1 April 2020 when Norwich City Council’s highways team transfers to Norfolk County Council.

Ahead of the move, from Sunday 1 March, Norwich residents can report highways matters like pot-holes, blocked drains and gullies and request skip and scaffold licenses and dropped kerbs to Norfolk County Council.

The move is coming after Norfolk County Councillors voted last year to end the Norwich City Highways Agency Agreement, which has been in place since 1974.

Cabinet Member for Highways, Infrastructure & Transport at Norfolk County Council, Cllr Martin Wilby said:

“This transfer makes a great deal of sense. In terms of service delivery, nothing will change and the city’s roads will continue to be looked after by the same highly skilled staff with excellent local knowledge as before.

“There will be some big benefits, not least of which will be to create a single point of contact for residents to make it easier to report an issue with any county road no matter where in Norfolk it is.

“It will also improve our resilience, reduce duplication with back-office functions and improve consistency in the way our roads are looked after across the county.”

“I have every confidence that the team will continue to deliver the same excellent service under these new arrangements.

“I’m also confident that our Transport for Norwich partnership with the County Council will successfully implement the sustainable transport and infrastructure strategy that our city needs to support growth, stabilise traffic levels and improve air quality for our residents and visitors.”

Councillor Mike Stonard, cabinet member for sustainable and inclusive growth said:

“The positive impact brought about through the close partnership working between the city and county councils on highways matters since the 1970s, is almost immeasurable.

Recent key highlights include the securing of £6.1million from the government’s Transforming Cities Fund and a £13.8m boost to cycling.

"Norwich needs an excellent transport and highways network that is efficient and effective. So while the city council is, of course, disappointed that the highways agreement is being brought to an end, we are committed to continuing our excellent history of partnership working to help make sure the aspirations set through the Norwich 2040 city vision are met.

"We would like to wish our dedicated and hardworking colleagues who are transferring over the very best and thank them for their years of service.”

Ahead of the move taking place, residents can start reporting a problem on any road in Norfolk at from 1 March 2020.

The Norwich City highways staff will be transferring in line with TUPE arrangements and will be based at County Hall in Norwich.

The transfer will create a fourth area highways office for Norfolk– these are hubs which focus on managing roads in the north, south, west and, from 1 April, City. Under the new arrangements, the city council will continue to manage parking arrangements and city-owned street lights.

Work areas that will return to Norfolk County Council include:

Highway Maintenance

  • Scheduled inspections of the highway (including highway trees)
  • Ordering and arranging highway maintenance work
  • Routine highway maintenance functions
  • Investigating defects reported by the public (e.g. potholes)
  • Dealing with highway enquiries


Coordination of network including roadworks (permit scheme):

  • Skips/scaffold licences
  • Temporary road closures

Highway Boundaries/Records

  • Maintaining records relating to highway
  • Highway research
  • Land Charges (questions relating to the highway)
  • Boundary enquiries

Developer Services/Development control

  • Development/Planning issues and responses in relation to the highway
  • Vehicle accesses (dropped kerbs)

The transfer of services will not include civil parking enforcement or City Council owned street lights.

Norfolk County Council is the Highway Authority for Norfolk and is responsible for over 6,000 miles of roads in the county. Highways England is responsible for trunk roads - A11 and A47.

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