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Regulations introduced for collecting visitor contact details

18 September 2020

New regulations have come into force today making it a legal requirement for hospitality and other designated venues and organisations to log details of visitors, customers, and staff.

The new rules were brought into law to help Public Health teams across the country manage the spread of coronavirus with NHS Test and Trace supported by local contact tracing.

Previously businesses were encouraged to ask customers to leave their details, but the new rules mean it is now a legal requirement to do so. Contact details must be taken and retained securely and destroyed after 21 days.

A wide range of indoor and outdoor venues and premises are affected. These include all venues from the following sectors:

  • Hospitality
  • Leisure and tourism
  • Close contact services; and
  • Local authority venues

All reasonable steps must be taken to prevent entry to premises by anyone who refuses to provide details when requested. In addition, businesses and organisations must register for a QR code and display NHS QR code posters by Thursday 24 September onwards or risk facing a fine. The QR posters are for use in conjunction with the new NHS QR App which is set to launch on the same date.

As the App will still be in the very early stages, Norfolk County Council’s Public Health is encouraging businesses to collect contact details manually in addition to asking customers to scan a QR code on their mobile phones.

Norfolk’s Director of Public Health, Dr Louise Smith said: “We know the majority of businesses and organisations have been playing their part by putting in place Covid-secure measures.

“We are asking them to keep up the good work, but it is now vital that we go a step further to ensure we have the best chance of positively managing any spread of the disease.

“In Norfolk we believe this means additionally taking details manually so people can be contacted by NHS Test and Trace and local contact tracing teams if outbreaks are identified, particularly as we know many people may not have smart phones.”

Pubs, bars, cafes and restaurants in England now need to ensure they do not take bookings for more than six people and ensure people are not meeting in groups of more than six on their premises.

Sophie Leney, Head of Norfolk County Council Trading Standards: “As has been the case throughout, our approach will very much be one of engagement, explanation, and encouragement but enforcement is there if needed.

“Businesses can contact us for advice and support and we will be updating the business toolkit to include the new provisions.”

The regulations will be enforced by Norfolk County Council Trading Standards along with Norfolk Constabulary.

See the GOV.UK website for further details on the announcement

Register for and create a QR poster via the GOV.UK website

Download QR resources to support visitors via the NHS website

Access further useful materials on the Government’s business to business campaign via the Coronavirus Resources website

Businesses can contact Norfolk County Council Trading Standards via email at or by calling 0344 800 8020 from Monday to Friday between 9am and 5pm.

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